Reva Mahmudah
Hospitality Sales & Customer Service
Dubai,
Summary
I am a highly motivated and dedicated individual with strong interpersonal skills. I have a track record of improving customer service standards and growing sales revenue through various initiatives. My professional achievements have resulted in numerous company awards.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Guest Relations Manager
Soluna Beach Club By TFG
10.2023 - Current
- Conducted regular training sessions for the guest relations team, enhancing their communication skills and knowledge of the beach club facilities.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Collaborated with various group departments in order to drive customer loyalty and grow revenue.
- Grew revenue by introducing tailored events and managing sales through to delivery.
- Responded to walk-in, telephone, email enquiries and proposed the relevant packages to maximise sales.
- Managed day-to-day guest transport operations, staff scheduling and related budgets.
Reception / Event Manager
Wavehouse, Atlantis The Palm
11.2018 - 09.2023
- Managed a team of 8 hostesses and ensured exceptional customer service standards at all times.
- Developed a training program that resulted in a 35% increase in positive customer feedback.
- Managed daily operations for up to 1500 covers on weekends and 1000 covers on weekdays.
- Revised the packages for kids birthday parties and corporate events resulting in a 26% increase in revenue.
- Oversaw event operations including external suppliers, invitations, menu, and venue set up.
- Managed guest requests and complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Personal Assistant & Sales Production Manager
Nadine Arton Atelier
05.2016 - 10.2018
- Liaised with clients and suppliers on behalf of owner and coordinated meetings, events and travel arrangements.
- Organized fashion shoots and shows to drive direct and boutique sales.
- Managed key clients from sales consultancy through to order fulfillment and delivery.
- Assisted the production team in streamlining the design and manufacturing process while maintaining high-quality control.
Butler / VIP Service
Alila Villa Uluwatu
11.2014 - 03.2016
Butler / VIP Service
The Mulia Resort & Villa
08.2012 - 11.2014
Customer Service Representative
Pullman Jakarta
06.2011 - 07.2012
Hostess
Rasa Sentosa Resort by Shangri-la
04.2009 - 05.2011
Education
Bachelor of Hospitality Management -
Jogjakarta University
Jogjakarta, Indonesia 10.2006 - 07.2009
Skills
Hospitality service expertise
Cross-functional teamwork
Guest communication
Complaint handling
Problem solving
Solution selling
Timeline
Guest Relations Manager
Soluna Beach Club By TFG
10.2023 - Current
Reception / Event Manager
Wavehouse, Atlantis The Palm
11.2018 - 09.2023
Personal Assistant & Sales Production Manager
Nadine Arton Atelier
05.2016 - 10.2018
Butler / VIP Service
Alila Villa Uluwatu
11.2014 - 03.2016
Butler / VIP Service
The Mulia Resort & Villa
08.2012 - 11.2014
Customer Service Representative
Pullman Jakarta
06.2011 - 07.2012
Hostess
Rasa Sentosa Resort by Shangri-la
04.2009 - 05.2011
Bachelor of Hospitality Management -
Jogjakarta University
10.2006 - 07.2009