Summary
Overview
Work History
Education
Skills
Timeline
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Reva Mahmudah

Reva Mahmudah

Hospitality Sales & Customer Service
Dubai,

Summary

I am a highly motivated and dedicated individual with strong interpersonal skills. I have a track record of improving customer service standards and growing sales revenue through various initiatives. My professional achievements have resulted in numerous company awards.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Guest Relations Manager

Soluna Beach Club By TFG
10.2023 - Current
  • Conducted regular training sessions for the guest relations team, enhancing their communication skills and knowledge of the beach club facilities.
  • Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
  • Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Collaborated with various group departments in order to drive customer loyalty and grow revenue.
  • Grew revenue by introducing tailored events and managing sales through to delivery.
  • Responded to walk-in, telephone, email enquiries and proposed the relevant packages to maximise sales.
  • Managed day-to-day guest transport operations, staff scheduling and related budgets.

Reception / Event Manager

Wavehouse, Atlantis The Palm
11.2018 - 09.2023
  • Managed a team of 8 hostesses and ensured exceptional customer service standards at all times.
  • Developed a training program that resulted in a 35% increase in positive customer feedback.
  • Managed daily operations for up to 1500 covers on weekends and 1000 covers on weekdays.
  • Revised the packages for kids birthday parties and corporate events resulting in a 26% increase in revenue.
  • Oversaw event operations including external suppliers, invitations, menu, and venue set up.
  • Managed guest requests and complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.

Personal Assistant & Sales Production Manager

Nadine Arton Atelier
05.2016 - 10.2018
  • Liaised with clients and suppliers on behalf of owner and coordinated meetings, events and travel arrangements.
  • Organized fashion shoots and shows to drive direct and boutique sales.
  • Managed key clients from sales consultancy through to order fulfillment and delivery.
  • Assisted the production team in streamlining the design and manufacturing process while maintaining high-quality control.

Butler / VIP Service

Alila Villa Uluwatu
11.2014 - 03.2016

Butler / VIP Service

The Mulia Resort & Villa
08.2012 - 11.2014

Customer Service Representative

Pullman Jakarta
06.2011 - 07.2012

Hostess

Rasa Sentosa Resort by Shangri-la
04.2009 - 05.2011

Education

Bachelor of Hospitality Management -

Jogjakarta University
Jogjakarta, Indonesia
10.2006 - 07.2009

Skills

Hospitality service expertise

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Timeline

Guest Relations Manager

Soluna Beach Club By TFG
10.2023 - Current

Reception / Event Manager

Wavehouse, Atlantis The Palm
11.2018 - 09.2023

Personal Assistant & Sales Production Manager

Nadine Arton Atelier
05.2016 - 10.2018

Butler / VIP Service

Alila Villa Uluwatu
11.2014 - 03.2016

Butler / VIP Service

The Mulia Resort & Villa
08.2012 - 11.2014

Customer Service Representative

Pullman Jakarta
06.2011 - 07.2012

Hostess

Rasa Sentosa Resort by Shangri-la
04.2009 - 05.2011

Bachelor of Hospitality Management -

Jogjakarta University
10.2006 - 07.2009

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Reva MahmudahHospitality Sales & Customer Service