Revathi Subramanian
Dubai
Summary
Retail Training Expert with over 15 years of diverse experience across Fashion, Food & Beverage, Photography, and Travel Retail sectors. Adept at designing and implementing comprehensive training programs, developing talent, and driving operational excellence. Holds a Master’s degree in Psychology and a Health Coach certification, with a passion for facilitating positive change both professionally and personally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Training Manager (Global)
DEI Global
02.2023 - Current
- Created and implemented a structured onboarding process at a global scale (21 countries) ensuring that all new hires are effectively inducted and integrated into the company culture from day one
- Designed and standardized comprehensive learning content, incorporating regional variations to address cultural and operational differences, ensuring consistency in training quality across all locations
- Developed an advanced Photography Masterclass for Level 2 Photographers, elevating their skills and enhancing the quality of work across the organization
- Launched a robust Reward and Recognition program for the Operations team, driving motivation, and encouraging excellence in performance
- Established a global training calendar and a standardized assessment system, ensuring consistent delivery of training and accurate evaluation of learner progress
- Led the strategy for developing site-specific Standard Operating Procedures (SOPs), streamlining operations and ensuring uniformity across global sites
- Played a key role in the creation and development of multilingual learning materials, enabling effective training delivery across diverse language groups
- Successfully launched and scaled training programs for Photographers and Guest Associates across various job roles, enhancing skill levels and improving overall job performance.
- Led cross-functional teams in localizing training content, ensuring cultural relevance and impact.
Training Manager (Country)
Reliance Brands Pvt Ltd
03.2022 - 02.2023
- Oversaw the complete employee training lifecycle for 5 bridge-to-luxury and luxury brands at a country level, ensuring seamless and timely induction of new hires through a mix of classroom, virtual, and on-floor sessions
- Provided comprehensive retail soft skills training for prominent brands, present in India - Hugo Boss, Brooks Brothers, West Elm, Pottery Barn and Scotch & Soda
- Played a pivotal role in facilitating successful new store openings by equipping teams with essential skills
- Led Career Progression modules designed to cultivate and prepare retail teams for leadership roles, fostering a pipeline of future leaders within the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
Sr Manager - Training & Brand Standards (Country)
Travel Food Services Pvt Ltd
03.2022 - 02.2023
- Crafted and executed a strategic framework designed to enhance learner experience, aligning training initiatives with business goals through careful budgeting, tiered course structures, and KPI-driven curriculum
- Spearheaded frontline training strategies, managing both classroom and on-the-job training programs
- Implemented comprehensive assessments and created specialized training content to meet diverse operational needs
- Standardized training experience across multiple geographical locations, ensuring consistency in induction programs, product standards (including Food Safety and First Aid), behavioral competencies, HR policies, and customer service excellence
- Collaborated closely with leadership to identify and address training needs, developing a bespoke Career Development Program, 3L – Learn, Lead, Leap with 5 pillars, Café College, Culinary College, Bar Academy, Lounge School, QSR Campus that significantly enhanced organizational capabilities and prepared employees for future roles
- Introduced innovative on-the-job evaluation system, enabling the identification and development of high-potential employees, thereby strengthening the talent pipeline
- Developed and launched an Employee Engagement Calendar and Wellness Program, initiating critical initiatives such as 'Counselor on Call' and mental health awareness sessions, fostering a supportive work environment
- Partnered with external vendors to deliver targeted competency-based training, significantly enhancing employee skill development and operational efficiency
- Successfully rolled out a Learning Management System (LMS) for frontline employees, streamlining access to training resources and improving overall learning engagement and effectiveness
- Worked with key stakeholders to craft and refine Learning & Development content, ensuring that all materials were closely aligned with organizational goals and maximized learner engagement.
- Implemented and developed operational standards, policies and procedures.
- Carried out and developed social media, e-blast and public relations campaigns.
Regional Lead - Operations Training
The Arvind Store, Arvind Mills Pvt Ltd
08.2014 - 07.2015
- Led Operations training for The Arvind Stores across Karnataka, Kerala, and Tamil Nadu, spanning 400 full time employees with a focus on the made-to-measure concept, ensuring that training aligned with and supported the achievement of store KPIs
- Conducted Induction, Product, and Process training sessions, equipping store teams with the necessary knowledge and skills to excel in their roles and deliver exceptional customer service
- Managed the Mystery Shoppers Program to identify training gaps and areas for improvement, enabling targeted training interventions to enhance store performance
- Introduced a strategic Bench Planning approach for store managers, utilizing training outcomes to create a pipeline of ready talent for leadership positions within the stores
- Implemented a Coaching program aimed at improving performance, including the creation of Individual Development Plans (IDPs) to address specific development needs and accelerate employee growth.
Learning & Development Manager
The Collective Store, Aditya Birla Nuvo Pvt Ltd
12.2013 - 08.2014
- Led recruitment and training processes for both shop floor and back-end executives, ensuring that all team members adhered to luxury service standards, thereby maintaining store's premium brand reputation
- Managed overall performance and productivity, driving operational excellence across store and ensuring that all staff were equipped to meet high standards of service and efficiency
- Coordinated and delivered product training for a wide range of multi-brand products, overseeing seasonal launches and visual merchandising to ensure that all staff were well-prepared and knowledgeable
- Led customer service training programs for shop-floor teams, ensuring that every team member was skilled in delivering exceptional customer experiences
- Managed the store's incentive program, motivating the team to achieve sales and service goals.
Assistant Manager - Talent Transformation
Max Fashion Pvt Ltd, Landmark Group, India Pvt Ltd
10.2011 - 11.2013
- Conducted thorough training needs analysis, competency mapping, and 360-degree evaluations for retail staff, ensuring alignment with organizational goals and employee development objectives
- Developed and executed a well-balanced training calendar that integrated both classroom and on-the-job training sessions, tailored to the specific needs identified during analysis
- Ensured comprehensive training across the cluster, regularly collecting feedback to assess the impact and effectiveness of training programs
- Measured post-training effectiveness to support career growth initiatives such as the Career Passport Program, ensuring that training outcomes translated into tangible career advancement opportunities
- Led regular training audits and managed mystery shopper evaluations, identifying gaps and implementing improvements to maintain high training standards
- Contributed to the launch of an Assessment Center for evaluating Store Managers, providing critical support in HR initiatives including monthly reward and recognition programs.
Research Associate
Transearch India
11.2010 - 09.2011
- Managed end-to-end recruitment for CXO-level positions for nonprofit sector, specializing in headhunting and finalizing hires for top executive roles c
- Maintained and managed comprehensive databases and MIS for efficient candidate tracking, ensuring a streamlined recruitment process.
Counsellor
Masina Hospital
05.2009 - 08.2010
- Implemented structured and projective tests for assessments, conducted counseling sessions, and led workshops and seminars for both teaching staff and students, focusing on enhancing overall well-being
- Closely monitored patient progress and provided follow-up counseling and support post-intervention, ensuring continuous care and positive outcomes.
Recruitment Consultant
Mindshare Recruitment Consultants Pvt Ltd
05.2007 - 01.2008
- Managed the recruitment process for mid-level managerial roles in the banking and hospitality sectors, ensuring candidates were thoroughly evaluated and matched to job requirements.
Education
Health Coach - Health And Wellness
Institute of Integrative Nutrition
Ohio06.2024
Exercise & Nutrition Coaching - Health And Wellness
Precision Nutrition
Canada12.2020
Master of Arts - Counseling Psychology
SNDT College of Arts
Mumbai05.2010
Diploma - Human Resources Management
Welingkars Institute of Management
Mumbai07.2008
Skills
- Training & Development
- Curriculum Design
- Leadership Development
- Talent Management
- Customer Service Excellence
- Strategic Planning
- Learning Management Systems
- Multilingual Content Development
- Employee Engagement & Wellness
Certification
- Expressive Arts Therapy, SMART Studio, 05/2020
- Zumba Instructor License, Zumba LLC, 01/2019
- Prevention of Sexual Harassment at Work, Invictus, 10/2019
- Food Safety Supervisor Certification, FSSAI, 03/2019
- 7 Habits of Outstanding Customer Service, Franklin Covey, 04/2019
Timeline
Training Manager (Global)
DEI Global
02.2023 - Current
Training Manager (Country)
Reliance Brands Pvt Ltd
03.2022 - 02.2023
Sr Manager - Training & Brand Standards (Country)
Travel Food Services Pvt Ltd
03.2022 - 02.2023
Regional Lead - Operations Training
The Arvind Store, Arvind Mills Pvt Ltd
08.2014 - 07.2015
Learning & Development Manager
The Collective Store, Aditya Birla Nuvo Pvt Ltd
12.2013 - 08.2014
Assistant Manager - Talent Transformation
Max Fashion Pvt Ltd, Landmark Group, India Pvt Ltd
10.2011 - 11.2013
Research Associate
Transearch India
11.2010 - 09.2011
Counsellor
Masina Hospital
05.2009 - 08.2010
Recruitment Consultant
Mindshare Recruitment Consultants Pvt Ltd
05.2007 - 01.2008
Health Coach - Health And Wellness
Institute of Integrative Nutrition
Exercise & Nutrition Coaching - Health And Wellness
Precision Nutrition
Master of Arts - Counseling Psychology
SNDT College of Arts
Diploma - Human Resources Management
Welingkars Institute of Management
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