Revati Shetty
Dubai
Summary
Dynamic and results-oriented Operations Manager with over 9 years of experience in operations, administration, Healthcare, and education and currently leading operational teams and improving processes in diverse industries. Proven track record of streamlining operations, reducing costs, and enhancing efficiency. Strong leadership skills with the ability to motivate and maximize team performance. Seeking to leverage expertise in operations management and strategic planning in a challenging role.
Overview
11
11
years of professional experience
Work History
OPERATION MANAGER
ALLEN OVERSEAS
11.2021 - Current
- Led a team in day-to-day operations, ensuring smooth workflow and efficient resource allocation.
- Utilized analysis of monthly financial budgets to track and attain budget objectives.
- Developed and managed operational budgets, and achieved monthly cost reduction through strategic initiatives.
- Contributed to the growth of the company by supporting the Head of Operation in expanding operations and setting up new branches in UAE.
- Leveraged negotiation to establish agreements with outside vendors and service agencies aimed at fulfilling organizational needs, leading to enhanced business prospects and supporting company expansion.
- Recognized and addressed employee absences and grievances, resulting in improved team development and performance through effective training initiatives.
- Reduced costs through monitoring and reviewing operational performance, while also analyzing processes and customer feedback to aid in improved business strategy.
- Utilized operations data analysis to identify process gaps and efficiently implement necessary changes
- Evaluated operational challenges, generated reports, and facilitated problem-solving to ensure efficient business operations through assigning tasks based on team members' capabilities.
- Contributed to yearly budgeting and planning by effectively organizing financial and operational data.
- Streamlined operational processes to enhance the effectiveness of transportation services.
- Conducted market analysis and competitor assessment to formulate effective marketing strategies.
- Managed calendar to ensure efficient staff scheduling and organized operations.
ADMIN AND OPERATION COORDINATOR
FLYWAY WORLD TOUR AND TRAVEL
01.2021 - 09.2021
- Collaborated with different departments to maintain positive rapport and smooth workflow
- Diagnosed the clients' specifications and wishes and suggested suitable travel packages or services
- Effectively managed incoming and outgoing mail to maximize office efficiency organized travels from beginning to end, through booking tickets and accommodation, and securing rental transportation
- Developed and implemented effective promotional tactics, resulting in increased sales of itinerary tour packages. Stayed abreast of current tourism trends and diligently maintained electronic records of clients.
- Professionally communicated with customers through phone, email, and in-person to provide accurate service information
SENIOR TEAM LEADER
GEBBS HEALTHCARE SOLUTION
08.2017 - 01.2021
- Organized and processed medical records pertaining to patient admission, treatment, and discharge for timely billing procedures.
- Ensured compliance with confidentiality policies for the storage and protection of medical data
- Focused on clearing insurance denials and resolving billing inquiries to optimize reimbursement processes
- I collaborated with Associates (AR and SAR) to improve their understanding of RCM, Denials knowledge, and process training.
- Contributed to the success of Alteon process, Athena, and Advance MD process.
COUNSELLOR AND ADMIN
ALLEN CAREER INSTITUTE
05.2016 - 07.2017
- Led group counselling activities and meetings, continuing student development and growth through a safe space to talk.
- Promoted equal opportunity and diversity practices by recognizing and respecting societal and cultural differences in students.
- Managed client communications by answering phones and corresponding through email.
- Scheduled appointments and maintained master calendar.
- Completed daily billing, collections and reporting duties.
SENIOR CUSTOMER SERVICE EXECUTIVE
INTELENET
04.2015 - 04.2016
- Enabled customers to find answers by providing extensive details on system navigation.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Followed company regulations, policies and processes.
Education
BSC. - BACHELOR OF SCIENCE IN CHEMISTRY
SANDESH COLLEGE OF ARTS SCIENCE AND COMMERCE
MUMBAI2017
Skills
- Operations Management
- Team Leadership & Development
- Process Improvement
- Strategic Planning
- Budgeting & Cost Control
- Quality Assurance
- Vendor Management
- Cross-functional Collaboration
- Risk Management
- Compliance & Regulatory Adherence
- Logistical support
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
OPERATION MANAGER
ALLEN OVERSEAS
11.2021 - Current
ADMIN AND OPERATION COORDINATOR
FLYWAY WORLD TOUR AND TRAVEL
01.2021 - 09.2021
SENIOR TEAM LEADER
GEBBS HEALTHCARE SOLUTION
08.2017 - 01.2021
COUNSELLOR AND ADMIN
ALLEN CAREER INSTITUTE
05.2016 - 07.2017
SENIOR CUSTOMER SERVICE EXECUTIVE
INTELENET
04.2015 - 04.2016
BSC. - BACHELOR OF SCIENCE IN CHEMISTRY
SANDESH COLLEGE OF ARTS SCIENCE AND COMMERCE