Rewa Hayek

• Prioritize and organize the MD’s inbox, flagging urgent emails and meeting requests, and create daily to-do lists based on communications.
• Build and maintain strong relationships with high-level clients, including UAE government officials and celebrities, ensuring exceptional service.
• Organize and manage both professional and personal tasks for the MD, ensuring smooth operations.
• Attend key meetings on behalf of the MD and prepare actionable plans for upcoming events and projects.
• Oversee office staff responsibilities, manage office supplies, and coordinate internal events and activities.
• Review, beautify, and finalize presentation decks for the MD's approval.
• Approve and sign internal documents on behalf of the MD, ensuring timely processing and compliance.
• Develop and implement an annual action plan based on project goals, setting clear objectives and deadlines for successful execution.

• Managed administrative services, including diary management, meeting coordination, and travel arrangements for the CEO.
• Oversaw and managed all aspects of the CEO's personal life, personal expenses, and client- related gifting.
• Acted as a point of contact for communication on behalf of the CEO with various stakeholders, including board members, and foundation staff.
• Facilitated communication between the CEO and other departments.
• Maintained timely and cohesive communication between management and other heads of departments.
• Formatted information for internal and external communication such as memos, emails, presentations, and reports.
• Supervised junior staff including receptionists, drivers, office assistants, and housekeeping.
• Managed Chairman's properties, cars, and related matters.
• Planned and organized all company events in collaboration with marketing department, ensuring flawless execution of venue selection, logistics, catering, and
• Successfully managed and oversaw Virtuzone Launchpad 2022, Virtuzone Entrepreneurship Awards 2023, and Virtuzone Year-end parties for 2021, 2022, and 2023.
• Assisted clients with property listings, viewings, and transactions

Awarded By VZ Admin ACE 2022.

• Conducted client interviews to understand their needs and expectations. Identified and communicated client needs, ensuring satisfaction.
• Worked closely with cross-functional teams, including product
• development, sales, customer support, and legal, to ensure alignment in communication strategies and messaging.
• Provided communication support for product launches and partnership announcements.
• Negotiated agreements aligned with client needs and requirements.
• Ensured legal compliance and thorough understanding of all related sides. Coordinated exhibitions and private events between Safe City Group,Saaed, and Abu Dhabi Police, ensuring seamless collaboration and goal

achievement.

Successfully managed IDEX 2019, AD-CPIC 2020, UMEX SIMTEX 2020, and UAE Innovation Week Ajman 2020.

Awarded By SCG Innovator of the Year 2020

Customer Relation Manager 2016 – 2019

Renault-Nissan-Mitsubishi Showroom Administrator

Customer Relation Manager, INFINITI Motor Company 2018–2019

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.