Reyjon Asuncion De Guzman
Instructor/HR
Dubai
Summary
"I don't need a job at your company"
" I want a career at your company"
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Focused Educator offering experience in promoting positive and inclusive learning environments. Committed to developing engaging curriculum to meet varied learning needs.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Instructor
Life Skills Recreational Playground LLC
Dubai
08.2020 - Current
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Facilitated learning with creation of engaging written and oral assignments.
- Improved student performance by defining clear goals and communicating performance metrics.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Developed and clearly presented classroom rules, guidelines and objectives.
HR Administrator
Life Skills Recreational Playground LLC
Dubai
08.2020 - Current
- Consult with employer identify needs and preferred qualifications.
- Conduct new employee orientation.
- Inform applicants about job details such as benefits and conditions.
- Resolve issues between management and employees.
- Dealing with the Government regarding on company documents operation.
- Direct disciplinary procedures.
- Oversee recruitment and hiring process.
Event Coordinator/Sales Representative
Splash n' Party
Dubai
02.2016 - 02.2022
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Reviewed event bills to confirm accuracy and approve payment.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers and musicians during for events.
- Consulted with customers to determine objectives and requirements for events.
Senior Customer Care Representative
Sutherland Global Services
Clark city, Pampanga
01.2015 - 01.2016
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Care Representative
Convergys Philippines Service Cooporation
Makati, Metro Manila
11.2013 - 11.2014
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Updates job knowledge by participating in educational opportunities.
Education
Bachelor of Applied Science in Information Technology - Technology Education
San Sebastian School
Science City Of Munoz, Nueva Ecija, Philippines 06.2010 - 04.2013
Skills
Flexible and Adaptable
Active Listening
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Planning and Coordination
Training and Development
EMPLOYEE OF THE YEAR
An award like this much does not inevitably grow on trees like leaves instead it requires a dedication, perseverance and endless learning. Once you achieve your climax in your career, you will smell the rose of success which everything comes automatic and it turns out into a magical moment.
Timeline
Instructor
Life Skills Recreational Playground LLC
08.2020 - Current
HR Administrator
Life Skills Recreational Playground LLC
08.2020 - Current
Event Coordinator/Sales Representative
Splash n' Party
02.2016 - 02.2022
Senior Customer Care Representative
Sutherland Global Services
01.2015 - 01.2016
Customer Care Representative
Convergys Philippines Service Cooporation
11.2013 - 11.2014
Bachelor of Applied Science in Information Technology - Technology Education
San Sebastian School
06.2010 - 04.2013