Reymark Ingco Quimora

• Used in-depth product understanding to answer customer questions knowledgeably.
• Managed banking and accounts with expert finance knowledge.
• Escalated complex issues quickly to supervisors to avoid lost revenue.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Logged customer communications for complete service records.
• Advised clients of products and services and sold additional offerings to increase sales numbers.
• Followed up customer queries to check provided solutions met expectations.
• Offered detailed product and service advice based on customer needs.
• Explained benefits and advantages of different product and service offerings to customers.
• Improved efficiency and productivity by acquiring new skills.
• Reached out to established clients to follow up after sales and offer new products and services.
• Knowledge of System Application Product (SAP)
• Creation of Local Purchase Order (PO), and send it to concern supplier.

• Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
• Identified necessary parts for [Type] services and repairs, minimised customer delay.
• Implemented [Type] service level agreements, ensuring quality and functionality standards were consistently met.
• Aftersales service or any related service issue need to check & customer queries.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
• Explained technical information in simplified terms to help consumers understand services.

Monitored stock levels and ordered popular items to meet customer demand.

• Acted as point of contact and motivation for employees.
• Motivated sales teams to achieve daily store targets.
• Offered instruction, coaching and motivation for enhanced team morale.
• Handled grievances professionally to maintain staff satisfaction levels.
• Developed strong customer relationships, resulting in high rate of repeat customers.
• Instructed teams of promotional offers to increase product sales.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Maintained high levels of customer retention by resolving complex customer complaints.
• Managed on-site evaluations, internal audits and customer surveys.
• Conducted research and gathered information from multiple sources to present clear results.
• Delivered tailored assistance to customers with disabilities.
• Make sure all POS / verifone online/offline working smoothly

• Trained and mentored new cashiers and clerks in correct processes.
• Completed [Type] forms and updated internal records for completed transactions.
• Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
• Resolved customer complaints and answered queries about store products.
• Wrapped and bagged purchases for customers to easily carry items without damage.
• Redeemed stamps and vouchers against transactions.
• Helped customers make product and service selections among range of options.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

• Updated product labelling and pricing to reflect discounts and offers.
• Received and processed product returns.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Explained establishment policies to customers and offered advice on selections.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.

• Arranged manufacturing schedules to minimise downtime.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Observed worker activities to assess safety compliance and identify enforcement gaps.
• Logged daily activities and notable incidents during production shifts.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Coordinated activities for team of various manufacturing workers.
• Conducted workplace safety inspections whilst setting personal example for health and safety.