Reymark Reynaldo
IT Specialist / Telemarketer / CSR
B75 L22, Las Palmas Sta. Maria Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Telemarketer Sales Representative
Sterling Global Call Center
Marilao, Bulacan
04.2017 - 03.2019
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
- Called prospective customers in designated market area to qualify leads.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered Outbound telephone calls from interested customers to persuasively discuss offerings.
- Followed up with customers to solicit further sales.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Troubleshot problems for callers and helped independently resolve common issues.
Customer Service Representative
Alorica
Magallanes Makati City
10.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Promptly responded to inquiries and requests from prospective customers.
Education
College Graduate - Computer Installation And Repair Technology
Bulacan Polytechnic College
Bulacan 03.2010 - 03.2012
Skills
Effective prospecting
Product and service knowledge
Sales proficiency
Outbound a
Scripted calls
Product knowledge
Telemarketing expertise
Complaint resolution
Technical skills
Hardware and software installation
Technical Analysis
Timeline
Telemarketer Sales Representative
Sterling Global Call Center
04.2017 - 03.2019
Customer Service Representative
Alorica
10.2016 - 01.2017
College Graduate - Computer Installation And Repair Technology
Bulacan Polytechnic College
03.2010 - 03.2012