Reynaldo O. De Leon
Dubai,U.A.E
Summary
Dynamic professional with expertise in Microsoft Office, including Excel, Word, and PowerPoint, complemented by strong interpersonal communication and leadership skills. Demonstrates exceptional planning and organisation abilities, with a proven track record in management and social media engagement. Possesses comprehensive food and beverage skills, aiming to leverage these competencies to drive success in future roles.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
Work history
Retail Associate
Atlantis
Atlantis The Palm Hotel, Dubai
2024.01 - Current
- Greeted and assisted customers upon store entry to enhance shopping experience.
- Provided accurate information regarding product features, pricing, and after-sales services.
- Answered customer inquiries and facilitated product comparisons effectively.
- Processed sales transactions efficiently at point-of-sale counter.
- Informed customers of discounts and special offers to drive sales.
- Suggested new items based on customer preferences to boost sales opportunities.
- Achieved sales targets, contributing significantly to revenue growth.
- Maintained thorough product knowledge to support customer needs.
- Assisted customers in locating products for improved shopping experience.
- Managed cash register, ensuring accurate transactions.
- Assisted in organising promotional events to increase brand awareness.
- Worked closely with team members to achieve smooth store operations.
- Maintained clean and tidy store front to enhance customer experience.
- Handled merchandise returns and exchanges efficiently for enhanced customer service.
Food and Beverage Attendant
Atlantis the Palm Hotel
2021.05 - 2024.01
- Ensure that the service is at all the times performed in a professional manner and to the style as specified by the Manager.
- Fully conversant with every menu item and to provide explanations if requested.
- Communicate with other staff and departments.
- Maintains clean and impeccable order at work, maintains personal hygiene.
- Sets tables as per standard, tops up mise en place on side stations, keeps all collateral clean and tidy, ensures that sufficient operating equipment is available for service.
- Ensures financial performance of operation by diligently controlling all finance accounts related documents, verifies correctness of invoices and guest checks.
- Attentive and assertive to guest needs.
- Executes any other work or responsibility within the scope of duty given by manager.
- Ensures that personal appearance and uniform are as per standard.
Restaurant Supervisor
AL FORNO - Italian Restaurant (Al Shaya Group)
2018.11 - 2020.09
- Ensure guests are always welcomed in a warm and friendly manner.
- Supervise table reservations and effectively controls the flow of guests in the restaurant to ensure maximum turnover.
- Conducts table visit.
- Liaise with kitchen on daily operations to ensure the food quality is up to the specified standards.
- Continuously assist the operations by helping the hostess and waiting employees.
- Ensure “Lost and Found” procedure is strictly followed.
- Ensure restaurant is properly set up and ready prior to operation.
- Compile and report guest / employee incident reports in the absence of the Manager.
- Monitor and ensure high level of cleanliness and maintenance of the restaurant at all times.
- Update and maintain employee notice board.
- Check all employees are on duty as per schedule.
- Conduct daily staff uniform inspection.
- Conduct staff briefings in the absence of the Manager.
- Conduct daily cashing out of the server.
- Prepare the Petty Cash reimbursement.
- Arrange the Permits for the repairs and maintenance of the restaurant.
- Ensure that Opening / Closing reports are complete.
- Prepare the weekly schedule of front of the house team.
Waiter / In House Trainer
AL FORNO - Italian Restaurant (Al Shaya Group)
2012.11 - 2018.11
- Greet guest with a warm smile and eye contact.
- Take food and beverage orders accordingly.
- Serve the food and beverage in a timely manner.
- Check back with the guest to ensure that everything is going well.
- Perform upselling to boast the sales.
- Train new hired staff performing company policies and standards.
- Plan and organize in house trainings needed for staff.
- Perform opening and closing report.
- Check and send emails if necessary.
- Cash up waiters/waitress at the end of the shift.
- Filing of the restaurants document during the day.
Service Crew
Marry Brown – Abu Dhabi
2010.05 - 2012.10
- Take orders and punch them in POS systems, process transactions and assist in preparing and serving food items.
- Energetic, possess knowledge of the food service industry and have exceptional customer service skills.
- Knowledgeable in food safety and hygiene policies and be able to handle customer’s complaints appropriately.
Management Trainee
CASA REYES RESTAURANT, Philippines
2009.02 - 2010.01
- Prepare Employees meal and Gift Certificate of the Company.
- Assisting the staff conducting the stock inventory to ensure the daily needs for operation.
- Attending customer complaints if any.
- Overseeing the marketing and promotion of the company.
- Prepares petty cash and reimbursement.
Assistant Manager
MASTER GRILL- Cambodia
2008.03 - 2008.12
- Prepare Sales & Financial Report.
- Assisting Service Crew or staff.
- Provide training for service crew or staff.
- Conducting cash count and end of the day reports.
- Conducting stock inventory.
- Overseeing the daily operation.
- Attending customer complaints if any.
- Overseeing the marketing and promotion of the company.
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima College
Quezon City, Philippines 1999.01 - 2003.01
Secondary -
New Era High School
Quezon City, Philippines 1995.01 - 1999.01
Primary -
Culiat Elementary School
Quezon City, Philippines 1989.01 - 1995.01
Skills
- Knowledge with following Software
- Microsoft Office (Excel, Word, PowerPoint)
- Interpersonal communication
- Planning and organization
- Management and leadership
- Social media
- Food & Beverage skills
REFERENCES:
Upon Request
PERSONAL INFORMATION:
- Date of Birth: January 12, 1983
- Place of Birth: Lopez Quezon, Philippines
- Citizenship: Filipino
- Religion: Roman Catholic
- Height : 5'7"
Timeline
Retail Associate
Atlantis
2024.01 - Current
Food and Beverage Attendant
Atlantis the Palm Hotel
2021.05 - 2024.01
Restaurant Supervisor
AL FORNO - Italian Restaurant (Al Shaya Group)
2018.11 - 2020.09
Waiter / In House Trainer
AL FORNO - Italian Restaurant (Al Shaya Group)
2012.11 - 2018.11
Service Crew
Marry Brown – Abu Dhabi
2010.05 - 2012.10
Management Trainee
CASA REYES RESTAURANT, Philippines
2009.02 - 2010.01
Assistant Manager
MASTER GRILL- Cambodia
2008.03 - 2008.12
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima College
1999.01 - 2003.01
Secondary -
New Era High School
1995.01 - 1999.01
Primary -
Culiat Elementary School
1989.01 - 1995.01