Summary
Overview
Work history
Education
Skills
Certification
Languages
hobbies
Timeline
Generic
REYNA S RACAZA

REYNA S RACAZA

BUSINESS COORDINATOR
Al Barsha Heights, Tecom - Dubai,UAE

Summary

Passionate Business/Sales Coordinator with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

BUSINESS COORDINATOR CUM ACCOUNTS ASSISTANT

GLASSCO METAL PARTS FIXTURES CONTRACTING LLC
Al Quoz Ind-3, Dubai UAE
2018.02 - 2023.10

JOB ROLE:

  • Answering phones, take messages & forward calls
  • Handle incoming and outgoing mail and email
  • Schedule and confirm appointments and maintain calendars
  • Handling Inquiry, Quotations, Job Order, Deliveries, Tax Invoices & Receipt Voucher
  • Contact suppliers & answer inquiries from potential vendors
  • Responsible for the ordering of materials & accessories as per manager approval
  • Monitor and track orders to ensure materials are shipped and delivered
  • Log all order receipts and confirmations
  • Prepare monthly reports (purchases, returns and cost)
  • Making and place Local Purchase Order (LPO)
  • Upon receiving the ordered materials, make sure to re-check that supplies are in good condition
  • Completed customer orders with speed and accuracy.
  • Filling UAE vat returns
  • Worked collaboratively with teammates to ensure smooth office functioning.
  • Provided technical, operational, clerical and customer service support for [Industry] company.
  • Created and implemented organisational and filing systems for sensitive employee and client documents.
  • Supported administrative team members with daily tasks in order to maintain smooth workflow.
  • Ordered all office supplies including ink cartridges, toner and paper.
  • Communicated within the office and with the public by upholding company values and objectives while providing excellent service.
  • Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
  • Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
  • Composed bi-weekly payroll for [Number] employees.
  • Followed through on various and diverse assignments in a timely manner to meet deadlines and provide customer care.
  • Supervised office employees, including performance evaluation and scheduling.
  • Organised company meetings and scheduling for a [Number]-employee team.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Managed company databases, account files and monthly stakeholder reports.
  • Organised workload and prioritised tasks to produce work efficiently in deadline-driven environment.
  • Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
  • Answered and routed telephone calls to support client services.
  • Monitored vendor accounts and product updates to ensure competitive pricing.
  • Maintained consistent positive feedback from clients through [Area of focus].
  • Managed large call volume, scheduled meetings, coordinated logistics and controlled confidential information.
  • Ensured quality and accuracy in database management and digital file storage.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Streamlined operations, resulting in increased office productivity.
  • Delegated tasks to administrative staff and oversaw completion when needed.

SECRETARY CUM RECEPTIONIST

ORCHID FINE ARTS INSTITUTE
Al Mamzar, Dubai UAE
2016.01 - 2018.01
  • Answering phone calls, responding emails & inquiry
  • Update calendars, taxi bookings and arrange meetings
  • Update employees & students' attendance and visitors' records
  • Monitors arrange & book appointment for the class schedule of students & teachers
  • Sending proposed letters for appointment, inquiring for respected clients
  • Responsible for all in-coming & outgoing documents, log-in, distribution and filling
  • Filing, sorting mails photocopy, scanning, laminating and faxing documents
  • Calculating & generates report for the working hours & salary of Teachers
  • Encoding & updating Student Information Records, Teachers, Staff, Payment & Income
  • Coordinates to (KHDA) for the Attestation of Certificates of the students as well making their certificates via System
  • Receiving cash payments from the students and making Invoice
  • Monitors & provide weekly report (Timetable for students, Absent Report for students, Weekly Payment Report)
  • Making Report for Monthly Staff Attendance, Monthly Payment Income & other materials income of the Institute
  • Typed documents, updated websites and compiled information for meetings with exceptional speed.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Drafted and distributed professional business letters and email correspondence.
  • Updated files and records with precise system navigation.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Maintained accurate and up-to-date databases containing confidential information.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Received and placed telephone calls to clients and prospective clients.
  • Checked stationery supplies and ordered low-stock items quickly to meet demand.
  • Processed inbound communications, forwarding to relevant departments for resolution.
  • Documented daily work performed, reporting on incidents and accomplishments to inform management.
  • Followed written and verbal procedures, completing tasks with accuracy and efficiency.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Produced monthly performance reports for management to aid business improvements.
  • Built positive relationships with customers and clients to maintain outstanding service provisions.
  • Improved administration workflows to free up time and increase staff capabilities.
  • Updated diaries and calendars with events, appointments and holidays for efficient planning.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Reduced waiting times through effective time and resource management.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Delivered front of house duties with warm and professional manner.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Admitted guests into buildings to control site access.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Acted as first point of contact for wide range of personnel.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Embodied company values through friendly and reliable customer service.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Located information and records quickly to assist with ad-hoc queries.
  • Assisted with set up of ID card and access permissions following site security practices.

RECEPTIONIST/CONCEIRGE

EMRILL SERVICES LLC
Emaar Square Downtown, Dubai - UAE
2014.09 - 2015.12

MACHINE OPERATOR

TOP BEAUTY TRADING CO. LLC
Ras Al Khor 3, Dubai UAE
2009.03 - 2012.03

QUALITY CONTROLLER

MAM JAYA SDN BHD
Jerudong, Negara Brunei Darussalam
2006.07 - 2008.12

Education

Diploma of Higher Education - Information Technology

STI Ortigas Cainta Academic Center Ortigas
Philippines
06.2012 - 05.2014

Skills

  • Operations management
  • Financial management
  • Computer-savvy
  • Client account management
  • Inventory control
  • Vendor relationships
  • Skilled negotiator
  • Deadline-oriented
  • Customer service-oriented
  • Organised and efficient
  • Problem-solving
  • Knowledge of [Software]
  • Communication skills
  • Time management
  • Accounting

Certification

  • MARCH 28, 2014 STI College Ortigas-Cainta Philippines Course: Programming NC IV – (TESDA) Technical Education and Skills Dev. Authority
  • JAN - MAR 2014 – Cyber Frontier Electronic Trading Inc. Philippines Course: Internship Program
  • JUN - AUG 2017 Filipino Institute – Al Qouz Dubai UAE Course: HR & Admin Basic
  • OCT - DEC 2017 EduAction – Emirates Education Center – Al Karama Dubai UAE Course: Microsoft Excel Intermediate

Languages

English
Fluent
Filipino
Native

hobbies

I love Writing & Reading, Blogging, Making Videos, Music, Travelling, Sports & Volunteering.

Timeline

BUSINESS COORDINATOR CUM ACCOUNTS ASSISTANT

GLASSCO METAL PARTS FIXTURES CONTRACTING LLC
2018.02 - 2023.10

SECRETARY CUM RECEPTIONIST

ORCHID FINE ARTS INSTITUTE
2016.01 - 2018.01

RECEPTIONIST/CONCEIRGE

EMRILL SERVICES LLC
2014.09 - 2015.12

Diploma of Higher Education - Information Technology

STI Ortigas Cainta Academic Center Ortigas
06.2012 - 05.2014

MACHINE OPERATOR

TOP BEAUTY TRADING CO. LLC
2009.03 - 2012.03

QUALITY CONTROLLER

MAM JAYA SDN BHD
2006.07 - 2008.12
REYNA S RACAZABUSINESS COORDINATOR