REYNA S RACAZA

JOB ROLE:

• Answering phones, take messages & forward calls
• Handle incoming and outgoing mail and email
• Schedule and confirm appointments and maintain calendars
• Handling Inquiry, Quotations, Job Order, Deliveries, Tax Invoices & Receipt Voucher
• Contact suppliers & answer inquiries from potential vendors
• Responsible for the ordering of materials & accessories as per manager approval
• Monitor and track orders to ensure materials are shipped and delivered
• Log all order receipts and confirmations
• Prepare monthly reports (purchases, returns and cost)
• Making and place Local Purchase Order (LPO)
• Upon receiving the ordered materials, make sure to re-check that supplies are in good condition
• Completed customer orders with speed and accuracy.
• Filling UAE vat returns
• Worked collaboratively with teammates to ensure smooth office functioning.
• Provided technical, operational, clerical and customer service support for [Industry] company.
• Created and implemented organisational and filing systems for sensitive employee and client documents.
• Supported administrative team members with daily tasks in order to maintain smooth workflow.
• Ordered all office supplies including ink cartridges, toner and paper.
• Communicated within the office and with the public by upholding company values and objectives while providing excellent service.
• Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
• Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
• Composed bi-weekly payroll for [Number] employees.
• Followed through on various and diverse assignments in a timely manner to meet deadlines and provide customer care.
• Supervised office employees, including performance evaluation and scheduling.
• Organised company meetings and scheduling for a [Number]-employee team.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Managed company databases, account files and monthly stakeholder reports.
• Organised workload and prioritised tasks to produce work efficiently in deadline-driven environment.
• Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
• Answered and routed telephone calls to support client services.
• Monitored vendor accounts and product updates to ensure competitive pricing.
• Maintained consistent positive feedback from clients through [Area of focus].
• Managed large call volume, scheduled meetings, coordinated logistics and controlled confidential information.
• Ensured quality and accuracy in database management and digital file storage.
• Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
• Trained new employees on administrative procedures, company policies and performance standards.
• Streamlined operations, resulting in increased office productivity.
• Delegated tasks to administrative staff and oversaw completion when needed.

• Answering phone calls, responding emails & inquiry
• Update calendars, taxi bookings and arrange meetings
• Update employees & students' attendance and visitors' records
• Monitors arrange & book appointment for the class schedule of students & teachers
• Sending proposed letters for appointment, inquiring for respected clients
• Responsible for all in-coming & outgoing documents, log-in, distribution and filling
• Filing, sorting mails photocopy, scanning, laminating and faxing documents
• Calculating & generates report for the working hours & salary of Teachers
• Encoding & updating Student Information Records, Teachers, Staff, Payment & Income
• Coordinates to (KHDA) for the Attestation of Certificates of the students as well making their certificates via System
• Receiving cash payments from the students and making Invoice
• Monitors & provide weekly report (Timetable for students, Absent Report for students, Weekly Payment Report)
• Making Report for Monthly Staff Attendance, Monthly Payment Income & other materials income of the Institute
• Typed documents, updated websites and compiled information for meetings with exceptional speed.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Drafted and distributed professional business letters and email correspondence.
• Updated files and records with precise system navigation.
• Addressed inquiries and responded via email or telephone follow-up.
• Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Maintained accurate and up-to-date databases containing confidential information.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Received and placed telephone calls to clients and prospective clients.
• Checked stationery supplies and ordered low-stock items quickly to meet demand.
• Processed inbound communications, forwarding to relevant departments for resolution.
• Documented daily work performed, reporting on incidents and accomplishments to inform management.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.
• Managed queries in person, by phone and via email with exceptional customer care.
• Produced monthly performance reports for management to aid business improvements.
• Built positive relationships with customers and clients to maintain outstanding service provisions.
• Improved administration workflows to free up time and increase staff capabilities.
• Updated diaries and calendars with events, appointments and holidays for efficient planning.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Reduced waiting times through effective time and resource management.
• Provided clerical support to company employees, including copying, faxing and file management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Delivered front of house duties with warm and professional manner.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Maintained accurate and up-to-date records for smooth handovers.
• Admitted guests into buildings to control site access.
• Took and communicated messages to minimise interruptions to staff workflows.
• Signposted other services where appropriate using industry knowledge and contacts.
• Acted as first point of contact for wide range of personnel.
• Prioritised tasks to maintain reliable service throughout peak times.
• Embodied company values through friendly and reliable customer service.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Located information and records quickly to assist with ad-hoc queries.
• Assisted with set up of ID card and access permissions following site security practices.