Reza Mohammad Ali Faghani Zadeh Tehran
Dubai,United Arab Emirates
Summary
Qualified Civil Engineer with 10 years of experience working in various capacities to complete construction engineering tasks. Expert in directing workflow of earth and concrete works, underground utility installations and green and brownfield project demolitions. Proven success in identifying and addressing challenges to complete projects on-time and under budget. Applies cost-saving strategies without sacrificing practicality and quality. Manages large projects and teams to meet milestones and exceed quality expectations. Experienced Civil Engineer with demonstrated record of achievement in senior management role. Successfully solved difficult problems that required adaptation and modification of standard techniques, procedures, and criteria. Client-focused Interior Designer with strong creativity and attention to detail for focused bespoke solutions. Skilled in brainstorming, concepting and detailing for lifecycle design management. Builds positive staff and client relationships for excellent project productivity. Enthusiastic Interior Designer with excellent style, space and conceptualisation understanding. Interprets client demands and conveys ideas through inspiring drawings and presentations for increased sales. Solution-focused creative thinker with knowledge and experience to succeed. Talented individual seeks interior design role to build upon subject passion, knowledge and creativity. Communicates and collaborates well to develop productive client relationships. Monitors consumer activity and popular styles to remain ahead of trends.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Customer service manager
Nutrofit
Dubai, UAE
02.2023 - Current
- Recruited customer service team members and mentored in company policies and best practices.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Sought customer feedback and applied data to inform service-level improvements.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Communicated courteously with customers by telephone and email.
- Recognised issues and implemented corrective actions for continual improvement.
- Reviewed processes and practices regularly to achieve business goals.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Documented department data and compiled accurate reports.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
Consultant - HR
Bonmano
Tehran, Iran
12.2019 - 02.2023
- Reviewed and improved data management to implement GDPR regulations.
- Advised senior management on disciplinary and termination practices for adherence to employment law.
- Upskilled workforce by delivering training in service best practices and IT systems for up to 300 employees.
- Integrated cognitive ability testing within talent recruitment processes to improve candidate quality.
- Consulted with marketing teams to drive Return on Investment (ROI) within recruitment processes.
- Utilised cutting-edge software to prepare tailored 360 engagement surveys for high-volume employees.
- Informed employees of continuing personal development and advancement opportunities, uplifting workforce capabilities.
- Conducted meetings with employees to resolve issues including disciplinaries and conflict management.
- Worked with wider HR teams for consistent application and interpretation of HR policies and processes.
- Oversaw high-volume annual recruiting processes, from defining job descriptions to onboarding candidates.
- Guided clients through complex HR matters using expertise in employment law and employee relations.
Civil supervisor
Municipality
Tehran, Iran
01.2015 - 03.2019
- Purchased materials required for projects to maintain inventory.
- Guaranteed profitable completion of projects by adhering to labour and materials budgets.
- Supervised specialist sub-contractors by providing thorough induction and delegating tasks.
- Maintained exceptional levels of health and safety in line with guidelines for continued staff wellbeing and company compliance.
- Created and maintained construction schedules to determine work shifts.
- Provided training in using safety gear and helmets to comply with safety procedures.
- Offered adequate resources to meet project schedule and timely deadlines.
- Formulated and submitted project reports to supervisor.
- Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
- Monitored progress to determine timely completion aligned to detailed design specifications.
Project engineer Manager
432 Units Eshtehard
Alborz, Iran
12.2010 - 12.2014
- Executed quality assurance activities, checking project results against client requirements.
- Enforced health and safety protocols to minimize accidents and injury.
- Produced project progress reports for stakeholder reviews and meetings.
- Coordinated project resources, goals and activities, facilitating successful closure and handover.
- Instructed teams on design, quality and manufacturing plans to achieve commissioning goals.
- Established and implemented corrective action to minimise project risk impacts.
- Scheduled projects and resources to meet deadlines whilst achieving target spends.
- Identified and rectified quality issues, minimising operational disruption.
- Created detailed project schedules, working closely with contractors to manage deadlines.
- Visited sites to check project progress and eliminate bottlenecks.
Supervisor manager
Khak o Sang Nailing Retaining Structure
Tehran, Iran
06.2009 - 06.2010
- Improved workflow by 100% by building teamwork and communication between 25 employees.
- Delivered solutions-orientated support for team of 25 through impactful troubleshooting and root-cause analysis.
- Implemented realistic forecasted workloads and time-management strategies through all data analysis.
- Guided and coached staff to achieve individual growth and sales production targets.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained documents and records to comply with internal policies and external regulations.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Civil site engineer
Hamtaraz
Tehran, Iran
03.2003 - 06.2005
- Documented daily progress, incidents and issue resolutions for accurate site records.
- Communicated with clients and client representatives, attending regular meetings to update on progress.
- Completed projects on time and within budget by collaborating with contractors, architects and public authorities.
- Checked technical drawings for adherence to standards, maintaining operational compliance.
- Minimised project risks, conducting structural monitoring to ensure maximum safety and stability.
- Oversaw Quality Control (QC) for construction teams, delivering results in line with project specifications.
- Delegated tasks and communicated deadlines to maintain good project progress.
- Inspected sites to verify safety and environmental conformance ahead of work commencement.
- Prepared and reviewed engineering specifications, scopes of work, schedules of payments and associated documents.
Education
Bachelor of Engineering - Civil Engineering
10.2003 - 06.2008
Master's degree - Urban Designing Civil Engineering
10.2014 - 11.2016
Skills
- Strong communication
- Employee management
- Microsoft Excel
- Material handling system techniques
- Cost estimations
- Cement and pavement
- Lean principles
- Exceptional communication
- Project budgeting
- Site layout
- Construction
- AutoCAD
- Construction site management
- Reading spreadsheets
- Civil engineering
- Microsoft Office Suite
Languages
English
Upper intermediate
Turkish
Intermediate
Persian
Native
Timeline
Customer service manager - Nutrofit
02.2023 - Current
Consultant - HR - Bonmano
12.2019 - 02.2023
Civil supervisor - Municipality
01.2015 - 03.2019
Azad University South Branch - Master's degree, Urban Designing Civil Engineering
10.2014 - 11.2016
Project engineer Manager - 432 Units Eshtehard
12.2010 - 12.2014
Supervisor manager - Khak o Sang Nailing Retaining Structure
06.2009 - 06.2010
Azad University Central Branch - Bachelor of Engineering, Civil Engineering
10.2003 - 06.2008
Civil site engineer - Hamtaraz
03.2003 - 06.2005
Similar Profiles
MUHAMMED JASEEL S BMUHAMMED JASEEL S B
Accountant at Al Muqtadir Gold And Diamond Jewellery GroupAccountant at Al Muqtadir Gold And Diamond Jewellery Group
Akhil Sha KBAkhil Sha KB
Senior Accountant at Malabar Interiors LLCSenior Accountant at Malabar Interiors LLC
AYRA CASSEY SANTOSAYRA CASSEY SANTOS
Office Admin Assistant at Peristylia FZ LLCOffice Admin Assistant at Peristylia FZ LLC