

Dynamic professional with robust business acumen and strategic leadership expertise and exceptional corporate governance.
Exhibits proven experience in formulating and executing global channel strategy, guaranteeing customer service excellence across all ways to market.
• Drove digital transformation to facilitate data-driven decision- CRM, ERP and Customer Survey data analysis- aligned with corporate objectives.
• Coordinated cross-functional workflow processes and SLA stakeholders.
• Maintained high staff morale through impactful leadership techniques.
• Promoted diversity and Inclusion. Enhancing company culture.
• Improved overall data quality from 25% to 65%.
• Elevated net sales (NI) by 30%.
• Driving business growth through professional Change Management.
• Formulated policies and business plans to ensure company growth while applying company core values.
• New offering visualizing ROI on sustainability solutions in our offering.
• Cultivated performance-oriented culture that prioritized high standards.
• Promoted diversity and inclusion, resulted in enhanced company culture.
• CAGR 8.2% throughout 7 years including those global business crisis years.
• Implementing IB (Installed Base) ownership and long-term Service agreement with key customers.
• Championed process improvements, increasing operational efficiency in service centers, field service and service sales.
• Bolstered sales performance by executing targeted performance audits at customer sites and marketing campaigns.
• Identified 20% of unknown IB and improved 5% market share.