Summary
Overview
Work history
Education
Skills
Timeline
Generic
Reza Satari

Reza Satari

Dubai,UAE

Summary

Dynamic professional with robust business acumen and strategic leadership expertise and exceptional corporate governance.

Exhibits proven experience in formulating and executing global channel strategy, guaranteeing customer service excellence across all ways to market.

Overview

12
12
years of professional experience

Work history

VP Customer Excellence

Alfa Laval Middle East & Africa
Dubai, UAE
06.2024 - Current

• Drove digital transformation to facilitate data-driven decision- CRM, ERP and Customer Survey data analysis- aligned with corporate objectives.
• Coordinated cross-functional workflow processes and SLA stakeholders.
• Maintained high staff morale through impactful leadership techniques.
• Promoted diversity and Inclusion. Enhancing company culture.
• Improved overall data quality from 25% to 65%.
• Elevated net sales (NI) by 30%.

VP, Food and Water Division

Alfa Laval Middle East & Africa
Dubai, UAE
04.2017 - 06.2024

• Driving business growth through professional Change Management.
• Formulated policies and business plans to ensure company growth while applying company core values.
• New offering visualizing ROI on sustainability solutions in our offering.
• Cultivated performance-oriented culture that prioritized high standards.
• Promoted diversity and inclusion, resulted in enhanced company culture.
• CAGR 8.2% throughout 7 years including those global business crisis years.

Regional Director, Service Division

Alfa Laval Middle East
Dubai, UAE
04.2014 - 03.2017

• Implementing IB (Installed Base) ownership and long-term Service agreement with key customers.
• Championed process improvements, increasing operational efficiency in service centers, field service and service sales.
• Bolstered sales performance by executing targeted performance audits at customer sites and marketing campaigns.
• Identified 20% of unknown IB and improved 5% market share.

Education

Bachelor of Engineering - Heat Transfer and Fluid Mechanics.

Sharif University of Technology
Tehran
04.2001 - /1988

Chief Engineer - Marine Engineering

Canada Coast Guard
Toronto

Certified Green Bet - Lean Six Sigma

Alfa Laval Academy

Skills

  • Business acumen
  • Visionary thinking
  • Strategic leadership
  • Corporate governance
  • Global channel strategy
  • Customer service excellence

Timeline

VP Customer Excellence

Alfa Laval Middle East & Africa
06.2024 - Current

VP, Food and Water Division

Alfa Laval Middle East & Africa
04.2017 - 06.2024

Regional Director, Service Division

Alfa Laval Middle East
04.2014 - 03.2017

Bachelor of Engineering - Heat Transfer and Fluid Mechanics.

Sharif University of Technology
04.2001 - /1988

Chief Engineer - Marine Engineering

Canada Coast Guard

Certified Green Bet - Lean Six Sigma

Alfa Laval Academy
Reza Satari