REZA TAHIR
Dubai,UAE
Summary
Dedicated professional with expertise in handling inbound and outbound calls, proficient in Microsoft Office applications, and skilled in customer service. Demonstrates strong abilities in report writing, documentation, and record keeping. Committed to self-development and continuous learning to enhance service delivery and operational efficiency.
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
Work History
Project Supervisor
(EFS Facilities Services) EXPO 2020 PEO
Dubai, U.A.E
08.2021 - 03.2024
- Managing the work flow and process, ensuring work at all levels is efficient and effective
- Greeting and Welcoming guest
- Identifying areas of improvement
- Tracking employee adherence
- Supporting staff and providing coaching when required
- Managing ground operations & Maintaining positive atmosphere
- Ensuring that the work environment is safe, secure and healthy.
- Ensure excellent customer service is maintained at all levels
Receptionist Administrative Assistant
(EFS Facilities Service) Unileve Gulf FZE
Dubai, U.A.E
03.2019 - 03.2021
- Forwarding, receiving and distributing information and communications
- Collecting, mailing and copying correspondence and Information.
- Maintain supplies, determining inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
- Maintain equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund
- Maintain office schedule by picking-up and delivering items using automobile.
- Serve customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Reporting to administrative or office manager.
- Organized staff scheduled each Week
- Managed executive calendar, scheduled meeting and made travel arrangement
- Supported meetings by coordinating supplies and logging meeting notes
- Scheduling the customer and staff, coordinating with the drivers.
- Booking, Document Control, solving staff and customer issue.
Front Office Executive
Tasheel and Amer Services
Dubai
04.2018 - 05.2018
- Handling customer services at all the time
- Answering inbound/outbound calls
- Receiving and Transmitting messages, handling inter-office mails
- Providing information to the customer about the Immigration [Visa Process, Medical, Emirates ID, Health Insurances, Tasheel services]
- Managing stationary supplies and office inventory
- Receiving the courier
Front Office Executive
EFS Facilities Services: KPMG Lower Gulf Ltd.
Dubai, U.A.E
02.2017 - 03.2018
- Delivering high quality customer services, and maintaining professional appearance and demeanor at all times.
- Enabling a positive work environment
- Delivering warm and welcoming greetings
- Building awareness of the KPMG brand to guests.
- Answering guest inquiries and performing guest transaction
- Receiving and resolving client complaints.
- Answering inbound/outbound calls
- Receiving and Transmitting messages, handling inter-office mails
- Scheduling and arranging conferences, calls, meetings, deliveries, transportation, inventories, and travel
- Managing and directing staff (Office boy, drivers, and deliveries)
- Computing bills and payments, handling petty cash, accepting invoices, signing off on deliveries
- Managing stationary supplies and office inventory
- Answering customer queries on product and service information
- Operating front office computer system
- Ensuring and adhering compliance of KPMG policies and procedures
Administrative Coordinator
Multi Net Communication FZE
Sharjah, UAE
04.2011 - 07.2017
- Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information
- Maintain supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies.
- Maintain equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund
- Maintain office schedule by picking-up and delivering items using automobile.
- Serve customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Reporting to administrative or office manager.
- Organized staff scheduled each Week
- Managed executive calendar, scheduled meeting and made travel arrangement
- Supported meetings by coordinating supplies and logging meeting notes
- Scheduling the customer and staff, coordinating with the drivers.
- Booking, Document Control, solving staff and customer issue.
Education
Bachelors of Commerce -
Besant Women's College, Mangalore University
Pre University College - undefined
Besant P U College
SSLC - undefined
Canara Girls' High School
Skills
- Inbound/Outbound calls
- Microsoft Office applications
- Self-development and learning
- Reports/Documentation
- Customer Service
- Report Writing
- Record Keeping
Custom
R8088634, 07/03/17, 07/02/27, Mangalore
Personal Information
- Date of birth: 08/14/86
- Nationality: Indian
- Marital status: Married
Timeline
Project Supervisor
(EFS Facilities Services) EXPO 2020 PEO
08.2021 - 03.2024
Receptionist Administrative Assistant
(EFS Facilities Service) Unileve Gulf FZE
03.2019 - 03.2021
Front Office Executive
Tasheel and Amer Services
04.2018 - 05.2018
Front Office Executive
EFS Facilities Services: KPMG Lower Gulf Ltd.
02.2017 - 03.2018
Administrative Coordinator
Multi Net Communication FZE
04.2011 - 07.2017
Pre University College - undefined
Besant P U College
SSLC - undefined
Canara Girls' High School
Bachelors of Commerce -
Besant Women's College, Mangalore University
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