Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Rezaul Karim Faisal

Rezaul Karim Faisal

Dubai

Summary

Experienced guest services professional with a focus on safety and customer satisfaction. Adept at supervising play areas and cinema operations, ensuring a secure and enjoyable experience for children and parents alike. Proven skills in conflict resolution and maintaining order in busy environments. Certified in First Aid and Soft Play Area Management, with a strong emphasis on organizational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Adventure Park by Emaar Entertainment L.L.C
06.2023 - Current
  • Welcomed families upon arrival and communicated play area rules for safety assurance.
  • Supervised children during play activities, enforcing safety protocols and behavior standards.
  • Provided attentive customer service by assisting guests with inquiries, complaints, and requests.
  • Managed ticketing processes, ensuring efficient guest entry and accurate payment processing.
  • Maintained cleanliness, organization, and safety across all play facilities at all times.
  • Coordinated birthday parties and group events to ensure seamless operational execution.

Guest Service Agent

Reel Cinemas by Emaar
01.2023 - 07.2023
  • Greeted and welcomed guests, verified tickets, and guided them to seating areas with courtesy.
  • Prepared and served food and beverages while strictly following hygiene and safety regulations.
  • Monitored cinema during shows to maintain cleanliness, order & an enjoyable environment.
  • Supported crowd management during peak hours, special events, and large-scale film premieres.
  • Resolved customer concerns and complaints promptly to maintain excellent service standards.
  • Assisted colleagues with concession operations, inventory replenishment, and smooth cinema activities.

Retail Supervisor

Alif Al Madina
03.2019 - 03.2022
  • Supervised day-to-day store operations and staff performance to ensure excellent customer service.
  • Trained and mentored employees in stock management, product displays, and proper cash procedures.
  • Analyzed daily sales reports, reconciled tills, and ensured all financial records were accurate.
  • Scheduled shifts, assigned responsibilities, and delegated tasks to maintain smooth retail operations.
  • Resolved escalated customer complaints effectively to strengthen loyalty and repeat business.
  • Oversaw inventory control, coordinated supplier orders, and ensured timely stock replenishment.

Education

Bachelor of Business Administration (BBA) - Human Resource Management

Port City International University
01.2020

Higher Secondary Certificate (HSC) - Business Studies

Kazem Ali College
01.2016

Secondary School Certificate (SSC) - Business Studies

Bakalia High School
01.2014

Skills

  • Child safety and supervision
  • Guest service and care
  • Play area management
  • Creative decision-making
  • Time management
  • Attention to detail
  • Clear communication
  • Conflict resolution
  • Event coordination
  • Safety compliance
  • Customer query resolution

Certification

  • First Aid Certified
  • CBI Certified

LANGUAGES

English – Fluent
Bengali – Fluent
Hindi – Fluent

Timeline

Guest Service Agent

Adventure Park by Emaar Entertainment L.L.C
06.2023 - Current

Guest Service Agent

Reel Cinemas by Emaar
01.2023 - 07.2023

Retail Supervisor

Alif Al Madina
03.2019 - 03.2022

Bachelor of Business Administration (BBA) - Human Resource Management

Port City International University

Higher Secondary Certificate (HSC) - Business Studies

Kazem Ali College

Secondary School Certificate (SSC) - Business Studies

Bakalia High School

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Rezaul Karim Faisal