REZEQ F R ALSWAFEERI
Dubai
Summary
Seeking a challenging position in a reputable company where I can benefit the company itself by different ways where my practice, interpersonal skills are well developed and well utilized.
Dedicated and experienced Senior Service Adviser known for quickly and accurately ascertaining automotive problems and providing spot-on solutions. Highly developed sense of responsibility with deep insight into providing high customer services in a bid to ensure loyalty. Prepares repair orders by describing symptoms, causes and problems discovered, along with required repairs and services.
A customer service-oriented individual who builds long-term rapport with clients to maintain customer loyalty and profits. Experienced Senior Service Adviser with over 10 years of experience in Automotive. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Certified Service Advisor
Porsche Al Nabooda Automobiles
08.2021 - Current
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and advantages of trading in versus fixing their car
- Manage and oversee dealership's workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business.
Senior Automotive Service Advisor
Honda Al Futtaim
10.2009 - 05.2021
- Receiving customers and listening carefully to their requirements regarding their vehicle's performance if any, recording notes, comments, and recommendations along with the routine service procedures on the Job Order
- Achievement twice for EXTRA MILE AWARD prize for all over United Arab Emirates
- Completed training for Improving Customer handling & Communication skills on 8th and 9th May 2011
- Completed training for H-SMART Basic Service Advisor Course on 22nd to 25th March 2010
- Completed training for Honda Induction Course on 18th April 2013
- Completed training for H-SMART Advanced Service Advisor in Arabic language from 4th to 8th November 2012 at Honda Motor Co
- Middle East Office Jebel Ali Dubai, U.A.E
- Achieving Honda Bronze Qualified Service Advisor across GCC Region in September 2013
- Achieving Honda Silver Qualified Service Advisor across GCC Region in January 2016
- Initiating, implementing and monitoring various Customer and Associate engagement activities
- Monitoring the sale of service promotional products like VAS, SMART repair (Minor body and paint repair), Service Package sales, Tires Sales, etc.)
- Handling critical customer cases by demonstrating people skills and product knowledge
- Promoting Value Added Services for customer during service visits example (Service contracts +Rust proofing + Paint Protection etc
- Lead, Develop and motivate the team in achieving changing customer expectations by achieving targeted CSV scores
- Ensuring all activities carried out as per SST set by Principle (Honda) and following CSV and Al Futtaim way of behaviors, keeping customer focus in mind.
Consultant Mechanical Engineer
Adnan Safareeni Consultant
10.2008 - 09.2009
- Mechanical Consultant Engineer office having responsibilities of Emirates City (AJMAN Emirates Road) as MEP (Mechanical Engineer)
- Supervise and inspect modification and commissioning of mechanical systems at construction sites and industrial facilities
- Investigate mechanical filatures or unexpected maintenance problems
- Prepare contract documents and evaluate tenders for construction or maintenance
- Supervise, review and approve design calculations and cost estimates
- Develop maintenance standards and guide maintenance crew.
Automotive Mechanical Engineer
Toyota Service Center
06.2003 - 07.2007
- Provide technical support to motor insurance department in terms of the necessary guidelines and proper segmentation for both, the Insured and the subject matter of insurance
- Prepare, negotiate and finalize various agreements with business brokers and major automobile dealers, leading to substantial progress in motor department and revenue
- Supervise and audit all motor claims in a teamwork performance
- Managing, recovery and payable claims, internal auditing and follow up for all motor claims, preparing and finalizing insurance service bills
- Handle most of corporate Insurance proposals and prepare all major business quotations
- Preparing motor insurance quotations for corporate clients
- Prepare various reports and statistics monthly and annually in both underwriting and claims division
- Supervise major recovery claims.
Education
Diploma Highest University - Logistics and International Transportation
Arab Academy For Science And Technology
Alexandria, Egypt06.2007
Bachelor - Mechanical Engineering
Alexandria University
Alexandria, Egypt05.2002
High School Diploma -
El Nasr Boys' Language School
Alexandria, Egypt01.1999
Skills
Microsoft windows
Microsoft office and internet browsing skills
Excellent communication skills
Teamwork
Technical support
Patient-focused quality service
Preventive maintenance services
Worship service assistance
Customer service optimization
Service and supply support
Customer focused-service
High-quality customer service
Certification
- IELTS Certificate: Achieved 14-2-2017 with overhaul 7 Band score
- Bronze Honda Qualified Service Personal
- Silver Honda Qualified Service Personal
- Porsche Global Certified Service Consultant
- Certificate Of Excellence Porsche Germany
Languages
Arabic
Fluent: written and spoken.
English
Fluent: written and spoken.
Timeline
Senior Certified Service Advisor
Porsche Al Nabooda Automobiles
08.2021 - Current
Senior Automotive Service Advisor
Honda Al Futtaim
10.2009 - 05.2021
Consultant Mechanical Engineer
Adnan Safareeni Consultant
10.2008 - 09.2009
Automotive Mechanical Engineer
Toyota Service Center
06.2003 - 07.2007
Diploma Highest University - Logistics and International Transportation
Arab Academy For Science And Technology
Bachelor - Mechanical Engineering
Alexandria University
High School Diploma -
El Nasr Boys' Language School
- IELTS Certificate: Achieved 14-2-2017 with overhaul 7 Band score
- Bronze Honda Qualified Service Personal
- Silver Honda Qualified Service Personal
- Porsche Global Certified Service Consultant
- Certificate Of Excellence Porsche Germany
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