Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhea Lee Acosta

Dubai,UAE

Summary

Experienced from Restaurant Hostess to Restaurant Floor Supervisor with over (9 years in Food and Beverages industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Overview

9
9
years of professional experience

Work History

Floor supervisor

Jabbour Restaurant
Dubai
2020.12 - Current
  • Resolved complaints to achieve full customer satisfaction.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Mentored staff on handling and resolving customer concerns.
  • Supported management in recruitment and staff development processes.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Handled escalated customer concerns to build retention.
  • Led daily operations to maintain smooth store running.
  • Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
  • Trained team to upsell products and navigate POS systems.
  • Displayed goods and prices clearly to maximise customer interest.
  • Cashed up tills and counted takings to balance books at business close.

Restaurant hostess

Jabbour Restaurant
Dubai
2017.12 - 2020.12
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Greeted guests and escorted to tables, minimising wait times.
  • Created memorable customer experiences through attentive, responsive service.
  • Greeted customers, presented menus and shared information about available special items.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.

Restaurant Hostess

Yas cafe and Restaurant
Dubai, UAE
2015.04 - 2017.07
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Greeted guests and escorted to tables, minimising wait times.
  • Created memorable customer experiences through attentive, responsive service.
  • Greeted customers, presented menus and shared information about available special items.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Checked on guests to maintain food and service satisfaction.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Resolved customer issues calmly and professionally to maintain satisfaction.
  • Maintained clean and orderly reception area to uphold brand standards.
  • Prepared tables for guests and reset tables between customers.
  • Took customer orders and noted dietary preferences and allergies to meet customer needs.
  • Prepared dining room for special functions.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Provided accurate waiting times and oversaw waiting lists.
  • Advised on food and drink choices based on customer preferences.
  • Informed waiting staff of table turnaround times to limit service and reservation delays.

Education

Diploma in Information Technology -

STI College Santiago City
Philippines
06/2007 - 05/2010

Caregiver Professional Diploma -

Filipino Institute
Dubai
05/2022 - 11/2022

Skills

  • Customer Service
  • Friendly and Professional attitude
  • Verbal communication and public speaking
  • Ability to work in fast-paced environments
  • Menu memorization
  • Menu presentation
  • Kitchen staff coordination
  • Store opening and closing
  • Customer assistance
  • Staff supervision

Timeline

Floor supervisor

Jabbour Restaurant
2020.12 - Current

Restaurant hostess

Jabbour Restaurant
2017.12 - 2020.12

Restaurant Hostess

Yas cafe and Restaurant
2015.04 - 2017.07

Diploma in Information Technology -

STI College Santiago City
06/2007 - 05/2010

Caregiver Professional Diploma -

Filipino Institute
05/2022 - 11/2022

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Rhea Lee Acosta