Rhea Rao
Sharjah,UAE
Summary
Dedicated and hard-working professional with a passion for providing exceptional customer experiences, seeks an opportunity in a full-service airline. With a strong background in hospitality, good communication skills and a commitment to safety and comfort, I aim to contribute a more enjoyable and memorable travel experience for customers.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Cabin Crew
Air Arabia
Sharjah
04.2022 - Current
- Provide outstanding customer service to customers while ensuring their safety throughout the flight
- Handle any medical or emergency situation
- Perform security checks before and after each flight
- Calculate the profit from each flight
Cabin Crew
IndiGo Airlines
Chennai
01.2021 - 04.2022
- Provide outstanding customer service to customers while ensuring their safety throughout the flight
- Handle any medical or emergency situation
- Calculate the profit from each flight
Sales Coordinator
Conrad Bengaluru
Bangalore
04.2018 - 04.2019
- Assist/coordinate within the business development department
- Share proposals for residential/non-residential MICE/social events
- Build relationships, maintain client database and regain lost business
- Assist in banquet and room site-inspections for walk-in guests
- Ensure maximum conversion of leads by following up/negotiation and ensuring the customers needs are satisfied
- Release Banquet Event Orders for execution of events
- Maintain the inventory of office supplies
Digital Marketing Intern
InterContinental Hong Kong
Hong Kong
02.2017 - 07.2017
- Assist the team in handling social media platforms
- Assist the team in video/photoshoots for upcoming marketing campaigns- (opening of the French seafood restaurant - RECH)
- Invite bloggers/influencers for promotional activities
- Create monthly E-Newsletters
- Edit/create website content
- Filing of advertisement coverage from magazines for the public relations team
Receptionist/ Front Office Intern
Marriott Brussels Hotel Grand Place
Brussels
01.2015 - 07.2015
- Assist in the execution of smooth and hassle-free check-in experiences for customers
- Make reservations for customers ensuring their requirements are met
- Greet customers with a smile ensuring a warm welcome and attend to their queries
- Complete the daily checklist and provide valid information to other departments
Education
BBA in International Hotel Management - Hotel Management
Les Roches International School Hotel Management
Switzerland 07.2014 - 12.2017
Skills
- Communication
- Problem-solving
- Customer service
- Teamwork
- Adaptability
- Multitasking
- Cultural awareness
- Attention to detail
Languages
English
Native
French
Elementary
Hindi
Elementary
Affiliations
- Travel
- Cultural exploration
- Makeup artistry
- Culinary exploration
- Reading
References
References available upon request.
Timeline
Cabin Crew
Air Arabia
04.2022 - Current
Cabin Crew
IndiGo Airlines
01.2021 - 04.2022
Sales Coordinator
Conrad Bengaluru
04.2018 - 04.2019
Digital Marketing Intern
InterContinental Hong Kong
02.2017 - 07.2017
Receptionist/ Front Office Intern
Marriott Brussels Hotel Grand Place
01.2015 - 07.2015
BBA in International Hotel Management - Hotel Management
Les Roches International School Hotel Management
07.2014 - 12.2017
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