Rhia Joy P. Hernandez
Al Bafta Grand Building Deira ,Dubai
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Associate
Robinson Department Store
02.2023 - 03.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Welcome customers and helped determine their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Office Associate
Municipality of Enrile
04.2021 - 01.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
Education
Bachelor of Science - Education
University of Cagayan Valley
Tuguegarao City Phillipines2007
Skills
- Customer service
- Business operations understanding
- Time management
- Multi-tasking strength
Languages
English
Timeline
Customer Service Sales Associate
Robinson Department Store
02.2023 - 03.2024
Office Associate
Municipality of Enrile
04.2021 - 01.2022
Bachelor of Science - Education
University of Cagayan Valley
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