RHODA NUNOO
Dubai
Summary
A Resourceful and Professional Administrative Manager with several years of experience known for high productivity and efficient task completion. Attentive to detail and proactive to anticipate needs and act on them accordingly. An exceptionally discreet person acting mostly as a trusted liaison between executives and key stakeholders handling sensitive information. Specialize in strategic planning, team leadership with a good working knowledge in Microsoft Office Applications. Excellent in written and oral communication, time management and problem-solving to enhance organizational effectiveness. Committed to fostering positive workplace culture and driving operational success.
Overview
15
15
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Administrative Manager
SEAMACK ASSOCIATES LIMITED
Accra
10.2019 - 09.2025
- Plan and manage the daily schedule of the Managing Director
- Arrange and schedule both business and personal appointments.
- Screening calls, managing all correspondences (emails, messages etc.)
- Manage the office and put all things in place before start of work
- Welcome, receive and attend to issues of clients and staff members
- Setting up meetings with existing and prospective clients
- Preparing weekly rotational plan and daily activity checklist for the staff
- Explaining the T&C's for new clients who show interest in acquiring our services
- Processing the needed documents for them
- Closing the deal and ensuring all the payments are made appropriately and on time
- Give daily account on all financial transactions made
- Prepare reports for proper filing, easy identification and future retrieval
- Coordinate with all regulatory bodies to ensure the facility runs effectively
- Supervise the work of the other staff to ensure high productivity
Administrative Officer
ST. JUDE MEDICAL CENTRE
09.2017 - 06.2019
- Managing the Administrative office and the Administrative staff
- Supervise the daily functions of the entire staff and ensure proper productivity by checking on the quality of the work output.
- Perform job interviews with the management team and select appropriate candidate for the job
- Conduct assessment and evaluation of staff work in the form of appraisals on yearly basis.
- Organizing, arranging and coordinating meetings.
- Representing and attending external meetings on behalf of the facility.
- Warmly receiving and liaising with all our stakeholders (medical supply companies, Governmental Bodies, Health Regulatory Bodies) to keep the facility running
- Performed a series of secretarial functions as well as for the facility
- Prepared detailed reports for proper filing on all meetings (Management Meetings, Monthly Reports, )
Administrative Assistant/ HR officer
HAPPY KIDS SCHOOL, Ghana
10.2013 - 08.2017
- Served as an assistant to the General Manager
- Received and responded to correspondences (e-mails, post mails, text messages, telephone calls etc.)
- Interacted with prospective parents on admission procedures for their wards
- Interviewed and guided incoming students through entrance examinations
- Received complaints and requests from parents and forwarded them to the appropriate officers for resolution
- Constantly forwarded text messages and telephone notifications to parents on school related issues as well as their wards
- Assisted to organize all school programs
- Liaised with all stakeholders(parents, teachers, media, suppliers etc…) to project the school to greater heights
- Perform HR duties such as advertising for a job opening, sorting out CV's and arranging interviews
Customer Service Officer
ENTERPRISE LIFE ASSURANCE COMPANY (ELAC), Ghana
08.2010 - 02.2013
- Manage the call centre schedule by handling requests and queries from clients via email and telephone
- Explain policy terms and conditions to clients and conserving policies where necessary
- Manage existing policies and acts as a relationship officer/ advisor to clients
- Process benefits claims for clients when they are due and prepare cheque vouchers to have them signed at the requisite time to meet client's expectation
- Record individual complaints and escalate them to the right authorities for immediate solution
- Handle a maximum of 98% of all clients request within 24hours
- Go the extra mile to serve clients efficiently with speed and accuracy regardless of any operational limitations at the time
- Prepare and present detailed reports necessary for decision making and drafting of company policies
- Take up other schedules and act in the stead of other officers in their absence when the need arises
Education
Bachelors of Arts Honors - Psychology, English and Spanish
University of Ghana
Legon, Ghana 05.2006 - 01/2010
Aggrey Memorial High School
Cape Coast, GhanaSkills
- Strategic Thinking
- Client relationship management
- Office management
- Calendar management
- Document preparation
- Effective communication
- Negotiation skills
- Microsoft Office Suite
- Time management
- Regulatory compliance
Languages
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
French
Elementary (A2)
A2
Certification
- Executive certificate in Human Resource Management from Logos Graduate school (2013)
- Certificate in corporate training from Synergy Global HR Programs (2009)
- Nasal and oral swab specimen collection course for COVID 19, Dubai Department of Health(2022)
- Certificate in Special Education Needs and Disabilities (SEND) inclusion in schools from Alison(2025)
Timeline
Administrative Manager
SEAMACK ASSOCIATES LIMITED
10.2019 - 09.2025
Administrative Officer
ST. JUDE MEDICAL CENTRE
09.2017 - 06.2019
Administrative Assistant/ HR officer
HAPPY KIDS SCHOOL, Ghana
10.2013 - 08.2017
Customer Service Officer
ENTERPRISE LIFE ASSURANCE COMPANY (ELAC), Ghana
08.2010 - 02.2013
Bachelors of Arts Honors - Psychology, English and Spanish
University of Ghana
05.2006 - 01/2010
Aggrey Memorial High School