Rhodora Perez Mullet (Sarah)
Dubai,United Arab Emirates
Summary
Diligent administrator possessing 10 years of hands-on experience in performing front office duties, including high-volume calls and meeting room management. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports and coordinating executive calendars. Capable of taking initiative to help others. Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to priorities, organize and maximize availability and project timelines.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Coordinator
Hastag Legal Consultancy FZ LLC
Ajman, United Arab Emirates
07.2018 - 07.2024
- Organised and coordinated office operations by streamlining administrative procedures.
- Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
- Ensured smooth functioning of daily administrative activities for optimal productivity.
- Managed reception area duties, facilitating a welcoming environment for visitors and clients.
- Prepared reports, presentations, and data whilst managing work schedules to meet deadlines efficiently.
- Performed office duties, including answering multi-line phones, greeting clients, filing, sorting and handling incoming and outgoing mail.
Ticketing and Reservation Officer
Hastag Emirates tourism
Dubai, United Arab Emirates
02.2014 - 02.2018
- Managed ticketing and reservation duties, ensuring smooth operations.
- Streamlined processes for enhanced customer satisfaction.
- Coordinated with other departments to solve booking issues.
- Assisted customers with flight schedules, provided accurate information.
- Handled cash and card transactions efficiently for smooth payment process.
- Liaised closely with airlines for latest flight updates, ensuring current information at all times.
- Communicated reservation confirmations to guests via post and email.
Senior Travel Consultant
Quick Move Tourism
Dubai, United Arab Emirates
02.2013 - 02.2014
- Increased client satisfaction by providing tailored travel advice and itinerary planning.
- Provided expert destination knowledge to customers, enhancing their holiday experience.
- Managed complex logistics for high-end clientele, ensuring seamless travel experiences.
- Negotiated favorable rates with airlines and hotels to secure cost-effective bookings.
- Maintained strong relationships with key industry contacts, gaining preferential rates.
- Confirmed payment of deposits from clients before commencing with bookings.
- Facilitated smooth overseas trips for clients by arranging visas and other essential documentation.
HR administrator
Kenstar Travel Corporation
Manila, Philippines
02.2001 - 02.2013
- Streamlined HR processes by introducing efficient digital solutions.
- Provided support for employee onboarding and training procedures.
- Managed complex staffing schedules, ensuring optimal workforce allocation.
- Improved staff morale by implementing robust reward and recognition program.
- Conducted confidential exit interviews to identify areas of improvement.
- Facilitated open communication channels for employees, enhancing overall satisfaction.
Ticketing and Reservation Officer
Amity Travel Corporation
Manila, Philippines
02.1997 - 02.2001
- Managed ticketing and reservation duties, ensuring smooth operations.
- Streamlined processes for enhanced customer satisfaction.
- Coordinated with other departments to solve booking issues.
- Assisted customers with flight schedules, provided accurate information.
- Communicated ticket details clearly to avoid any confusion.
- Handled cash and card transactions efficiently for smooth payment process.
- Liaised closely with airlines for latest flight updates, ensuring current information at all times.
Education
Bachelor's degree - Bachelor of Science and Tourism
Centro Escolar University
Manila, Philippines 03.1989 - 03.1993
Skills
- HR systems understanding
- Schedule management
- Data Entry
- Excel proficiency
- Microsoft Office
- Travel administration
- Multitasking and prioritization
- Basic accounting
- Multi-line phone systems
- Legal administrative support
Languages
English
Fluent
Arabic
Beginner
Timeline
Administrative Coordinator
Hastag Legal Consultancy FZ LLC
07.2018 - 07.2024
Ticketing and Reservation Officer
Hastag Emirates tourism
02.2014 - 02.2018
Senior Travel Consultant
Quick Move Tourism
02.2013 - 02.2014
HR administrator
Kenstar Travel Corporation
02.2001 - 02.2013
Ticketing and Reservation Officer
Amity Travel Corporation
02.1997 - 02.2001
Bachelor's degree - Bachelor of Science and Tourism
Centro Escolar University
03.1989 - 03.1993
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