Rhonell Cueto Cena
Dubai
Summary
Experienced Hotel and Resort and also work in Sales department excellent in costumer service skills. Extremely Efficient, Dependable and reliable. Long history of keeping guest happy and showing up on time. Dedicated and motivated team player who is always looking for new ventures to apply creative and effective analysis to improve business productivity, achieve targets and overall value. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
F&B Service/Team Leader
Virgin Beach Resort
06.2019 - 03.2021
- Preparing the team’s service schedule and station assignments
- Conducting pre-service briefing
- Assist in F&B service – from welcoming the guess, leading to their table, presenting the menu, taking orders, serving orders –up to finalizing the bill and taking service feedback
- Planning guest reservation requirements, and events booking
- Training new service staff
- Organizing team meeting when required
- Coordinating daily requirements with the kitchen staff.
Banquet Waiter
The Manila Hotel
10.2018 - 02.2019
- Greeting guests as they arrive to the event and directing them to the right table or seat
- Making sure guests are comfortable by answering questions, taking their orders, ensuring special requests and instructions are relayed to the kitchen and bar, and serving the food and beverages
- Circle around the event with trays of appetizers and beverages easily accessible to the guests
- Pointing guests in the right direction for necessary services and features of the event
- Giving tours of the event location to guests so they are comfortable with the environment
- Supporting other staff members who may need help in order to maintain guest satisfaction
- Keeping guests and staff members safe by following safety and quality regulations
- Coordinating the ongoing services and guest requirements with kitchen staff, team lead and/or restaurant manager.
Sale’s Agent/Merchandiser
Wyeth Phil’s Inc./Acabar Marketing International Inc.
11.2008 - 07.2017
- Receive and forward all types of goods and deliveries in and out inside the warehouse
- Follow all standards for issuing and receiving stock within the store’s area of operation
- Monitor and take inventory on regular basis to compile orders based on par levels or needs
- Maintain clear and organized records to ensure all reports and invoices are filled and store properly
- Prepare inventory reports of products.
Sales Promo Merchandiser
Rock Rider Jeans -SM City
09.2007 - 04.2017
- Welcome customers with a smile as they enter into premises
- Proactively ask customer how they can be assisted
- Provide customers with product information that they need
- Escort customers to the correct aisles
- Explain product features and warranty agreements
- Demonstrate the working of a product when required.
Back Checker/ Sale’s Agent/Team Leader
Rebisco Batangas City
05.2008 - 10.2008
- Assist team members in handling the products withdraw the stocks from the outlet’s stockroom or warehouse
- Collect, collate and oversee reports from team members then forward them to immediate supervisor
- Collect and distribute the team members monthly salary
- Coordinate team’s schedule and duty assignments
- Withdraw the stocks from the outlet’s stockroom or warehouse
- Put the price on the products and make sure that they are accurate, clear and readable
- Ensure that the display area is clean and organized
- Check the product display regularly, avoiding Bad Orders (with Factory Defects, Infestations and Improper Handling).
Education
Food and Beverage Course -
Magsaysay Center for Hospitality and Culinary Arts- Manila
12.2018
Diploma Information Technology (Undergraduate) -
STI Batangas, Batangas City
03.2007
High School Diploma -
JJ Parang National High School, Oriental Mindoro, Philippines
01.2005
Skills
- Effective Delegation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Work Planning and Prioritization
- Customer Service
- Understanding Customer Needs
- Work Prioritization
- Product Knowledge
- Product and service knowledge
- Product Sales
- Store maintenance
Trainings Seminars
- MICHA External OJT, The Manila Hotel, 07/30/18, 10/18/18, 600
- MICHA Internal OJT, Illumine Fine Dining Restaurant-Magsaysay Center for Hospitality and Culinary Arts-Manila, 02/01/18, 04/01/18, 300
- Food and Beverage Service NCII - Certification
- Basic Training/STCW, ZRC Training Center Phils. Inc.
- Canadian Beef for the Filipino Palate Fusion Dinner, Official Residence of the Canadian Ambassador to the Philippines, 02/28/18
- Speak Up, Move UP: English Proficiency Training, Magsaysay Center for Hospitality and Culinary Arts, 02/09/18
Personal Information
- Date of Birth: 03/09/88
- Marital Status: Single
References
- Raymond Datinggaling, Topnotch Cleaning Service (Owner), 0564732866
- Hummprey Alpay, Wyeth Phil’s Incorporation (Coordinator), 09465629966
- Alvin Saplan, The Manila Hotel (Captain waiter), 09262585811
Certification
- Basic Training
- Seaman's Book
- NC11 for Food and Beverage
- Canadian Beef For the Filipino Palate Fusion Dinner
- Speak Up Move Up English Proficiency Training
Timeline
F&B Service/Team Leader
Virgin Beach Resort
06.2019 - 03.2021
Banquet Waiter
The Manila Hotel
10.2018 - 02.2019
Sale’s Agent/Merchandiser
Wyeth Phil’s Inc./Acabar Marketing International Inc.
11.2008 - 07.2017
Back Checker/ Sale’s Agent/Team Leader
Rebisco Batangas City
05.2008 - 10.2008
Sales Promo Merchandiser
Rock Rider Jeans -SM City
09.2007 - 04.2017
Food and Beverage Course -
Magsaysay Center for Hospitality and Culinary Arts- Manila
Diploma Information Technology (Undergraduate) -
STI Batangas, Batangas City
High School Diploma -
JJ Parang National High School, Oriental Mindoro, Philippines