Riad Chehayeb
Dubai
Summary
Dynamic Director of Operations for Air Navigation Services with over 20 years aviation experience.
Overseeing every facet of air navigation services operations in the company with strong project management and decision-making skills. Brings comprehensive knowledge of air navigation services provision, planning and technical operations.
Skilled at coordinating operations and personnel resources to complete work under tight deadlines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Dedicated aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best achieve the desired outcome.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director of Operations, ANS
Serco IAL
07.2019 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Drove business expansion by identifying new markets, strategically positioning ourselves with the client, and developing and submitting bid proposals.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on contracts or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed a team of ANS potholders, reporting to the accountable manager (CEO) and ensured compliance through internal and external audits and associated action plans.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Country Manager, Contract Director
Serco IAL
11.2015 - 07.2019
- Managed contract team to ensure efficient, safe operations and drive business objectives.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Led the successful transition of the client's automation system, ensuring a seamless change while maintaining safety.
- Worked closely with client ensuring full satisfaction and excellence in value.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Ensured regulatory compliance by working closely with ICAO and National regulator.
- Managed budgets, financial planning, and forecasting to optimize profitability in operations.
- Developed and implemented business strategies with the wider team to achieve business goals and stay competitive.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions.
- Maintained professional, organized, and safe environment for employees, client and end-users.
Operations Manager, Baghdad
Serco IAL
04.2011 - 10.2015
- Delivered air navigation services to civil and military operators in a challenging environment.
- Achieved higher than anticipated employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, including the separation of the ATC services provider from the regulator, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a high degree of safety and quality throughout.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Air Traffic Controller
NavCanada
01.2007 - 04.2011
- Enhanced safety by effectively managing air traffic in high-density airspace.
- Reduced delays and increased operational efficiency for end users by implementing effective routing strategies.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Acted as a Critical Incident Stress Management peer debriefer.
- Provided on the job and classroom instruction in air traffic control.
Chief Executive Officer
Rainbow Group Of Companies
01.2005 - 12.2006
- Oversaw operations of the publicly traded company.
- Increased company share value by implementing innovative business strategies and expanding product offerings by incorporating the QWIP technology for commercial use.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Maintained compliance with securities commission (Toronto Stock Exchange) for the public shareholding group,
- Spearheaded product innovation efforts, bringing new products to market while maintaining quality standards.
- Implemented comprehensive risk management strategies to mitigate potential threats and safeguard the company''s assets and interests.
Chief Executive Officer
QWIP Technologies
01.1998 - 12.2004
- Led the successful acquisition of NASA Quantum Well Infrared Photodetector technology, and oversaw the commercialization initiatives.
- Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
- Developed and executed marketing campaigns, driving growth in customer base.
Air Traffic Controller
Transport Canada
03.1990 - 12.1997
Education
Instrument Flight Procedure Designer
Singapore Aviation Academy
Singapore12.2014
Civil Aviation Management Diploma
International Airline Transport Association
Montreal, Canada08.2014
Air Traffic Control
Transport Canada Training Institute
Ontario, Canada02.1990
Skills
- Leadership training
- Strategic planning and execution
- Operations Oversight
- Risk Mitigation
- Quality Assurance
- Operational Efficiency
- Business Management
- Contract Administration
- Customer Service Management
- Financial Oversight
Accomplishments
An experienced senior manager who served in various roles including CEO, VP Technology and Director of private and publicly traded companies.
Led government discussions and oversaw the transition to separate air navigation services provision from the regulator.
Named as co-inventor on patented use for Quantum Well Infrared Photodetector technology.
Recipient of multiple corporate awards for outstanding performance.
Affiliations
- Member of Project Management Institute
- Member on the Advisory Council for Iraq British Business Council
Certification
- Certified ISO 9001:2015 Lead Auditor
- Aviation Management Professional designation
- Critical Incident Stress Management
- Contract Management (Oxford University)
Timeline
Director of Operations, ANS
Serco IAL
07.2019 - Current
Country Manager, Contract Director
Serco IAL
11.2015 - 07.2019
Operations Manager, Baghdad
Serco IAL
04.2011 - 10.2015
Air Traffic Controller
NavCanada
01.2007 - 04.2011
Chief Executive Officer
Rainbow Group Of Companies
01.2005 - 12.2006
Chief Executive Officer
QWIP Technologies
01.1998 - 12.2004
Air Traffic Controller
Transport Canada
03.1990 - 12.1997
Instrument Flight Procedure Designer
Singapore Aviation Academy
Civil Aviation Management Diploma
International Airline Transport Association
Air Traffic Control
Transport Canada Training Institute
- Certified ISO 9001:2015 Lead Auditor
- Aviation Management Professional designation
- Critical Incident Stress Management
- Contract Management (Oxford University)
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