Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ribqa Shahbaz

Dubai,UAE

Summary

Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.

Accomplished Sales Representative with career history marked by numerous sales awards, recognitions and recommendations. Track record of exceeding sales, service and client quotas. Over [number] years of successful experience as leader and mentor to junior sales professionals.

Overview

7
7
years of professional experience

Work history

Sales Persons

Arkan Financing
Dubai, UAE
03.2024 - Current
  • Expanded client base by offering exceptional customer service and communication.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Maintained quality assurance standards for all products and services.
  • Enhanced customer loyalty with exceptional after-sales service.

Sale advisor

Sana Safinaz
Islamabad, Pakistan
11.2021 - 02.2024
  • Analysed market trends with understanding of competitor strategies.
  • Resolved customer queries promptly, enhanced their shopping experience.
  • Totalled bills using maths skills and maintained accurate till count.
  • Handled customer complaints, resulted in improved brand image.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Worked flexible hours including holidays and weekends to meet business needs.
  • Built rapport with new and existing customers to boost client retention.
  • Carried out active selling from initial customer greeting.
  • Accepted card, cash and cheque payments in POS register system.
  • Collaborated with colleagues to meet monthly sales targets.
  • Assisted customers to locate obscure items on shop floor.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Cashier

KFC
Islamabad, Pakistan
02.2020 - 10.2021
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Assisted customers to locate obscure items on shop floor.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Maintained clean and organised workspace to ensure efficient service.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.

Crew member & Cashier

McDonald's
Islamabad, Pakistan
03.2018 - 09.2020
  • Prepared and packaged orders with precise presentation skills.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Ran orders from kitchen to dining areas.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Attended to customers with friendly and accurate service.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.

Education

Bachelor of Arts - Arts

AIOU
Pakistan

Skills

  • Customer Service
  • Records management
  • Target market identification
  • Highly organised
  • Sales expertise
  • Email marketing proficiency
  • Market understanding
  • Email campaign execution
  • Social selling
  • Market research
  • Relationship-building
  • Data privacy regulations
  • Client engagement
  • Stress tolerance
  • Social media advertising
  • Point of Sale (POS) systems

Languages

English
Intermediate
Urdu
Native
Punjabi
Proficient (C2)

Timeline

Sales Persons

Arkan Financing
03.2024 - Current

Sale advisor

Sana Safinaz
11.2021 - 02.2024

Cashier

KFC
02.2020 - 10.2021

Crew member & Cashier

McDonald's
03.2018 - 09.2020

Bachelor of Arts - Arts

AIOU

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Ribqa Shahbaz