Rica E. de Guzman

• Processed 200+ visa applications per month
• Assisted in development of public safety policies, contributing to citywide safety improvements.
• Observed passengers passing through passport control areas by checking passports.
• Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
• Investigated visitors who have remained in country longer than visa permitted.
• Assisted legal immigrants with obtaining necessary documentation such as visas or work permits to facilitate their stay in the United States.
• Issued visas to visitors stating how long visitor is permitted to legally stay in country.
• Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
• Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.

• Conducted 150+ immigration inspections monthly
• Detected fraudulent documents with 95% accuracy
• Collaborated with law enforcement on 20+ cases

● Perform research activities to determine a list of possible vendors.
● Contact each vendor and take information regarding prices, availability, and quality problems.
● Arrange meetings with vendors and confer with requirements.
● Confer with production managers to determine purchasing needs.
● Make purchase orders and have them signed by production managers.
● Assist in preparation of bidding documents and ensure that other documents are in order.
● Ensure that the right amount of materials are delivered to the production
● pallet at the right time.
● Monitor all purchase requisitions and handle adjustment with vendors.
● Handle limited inventory management activities.
● Liaison with the accounting department to reconcile invoices and purchase orders.
● Create reseller agreements and maintain ETAs for open orders.
● Study and evaluate formal bids and make recommendations for awarding contacts.
● Research pricing information and compare prices and quotations.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Developed referral program that significantly expanded client base.
• Oversaw compliance with regulatory requirements, maintaining company's reputation.
• Negotiated favorable terms in client contracts, safeguarding company interests.
• Assisted clients in navigating complex regulatory requirements related to investments, ensuring compliance with all applicable laws.
• Worked with clients and finance companies to find optimal solutions for financing.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Greeted guests in with friendliness and professionalism.

• Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
• Used [Software] to authorize and monitor purchase orders and consumables.
• Monitored and evaluated vendor performance to determine compliance with quality standards.
• Reduced order processing time by automating purchase orders and invoicing systems.
• Purchased new products and oversaw inventory stocking and availability.
• Achieved cost savings by negotiating contracts and pricing with suppliers.
• Reduced material costs by negotiating favorable terms with suppliers.
• Identified cost-saving opportunities by conducting comprehensive review of procurement process.
• Managed supplier relationships to ensure timely delivery of products and services.
• Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
• Negotiated long-term contracts with critical suppliers to ensure supply chain stability.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.

• Ensured accurate record-keeping by diligently updating client information within the database system.
• Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
• Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
• Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
• Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
• Streamlined appointment scheduling for improved time management and increased client flow.
• Actively participated in ongoing training opportunities for professional development, staying current on industry trends and best practices in receptionist roles.
• Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
• Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
• Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
• Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
• Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
• Reduced wait times by optimizing check-in procedures, improving overall guest experience.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Answered central telephone system and directed calls accordingly.