Ricah Mae Yburan
Dubai,UAE
Summary
Looking to retain a supervising role and utilize my leadership skills to motivate staff to improve productivity and meet organizational objectives.
Overview
9
9
years of professional experience
Work history
Customer Service Officer
Majid Al Futtaim - Magic Planet
Dubai, UAE
2016.10 - Current
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Excellent communication skills.
- Sending weekly reports on time.
- Ability to multi-task and be flexible.
- Handling stocks for Magic Planet and F&B kiosk.
- Performed inventory quarterly.
Admin Assistant
Department of Trade and Industry
Malolos City, Philippines
2015.05 - 2016.01
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate staff members.
- Provided printing, photocopying, and scanning support to colleagues.
- Received, sorted, and distributed incoming mail.
- Encoding business names registry.
- Kept and maintained an accurate filing system for the preservation of office information.
- Helped staff to maximize efficiency by providing clerical and secretarial support.
- Contributed to a harmonious and productive office environment by building positive relationships with coworkers.
Education
Bachelor of Science in Accountancy -
Dr. Yanga's Colleges, Inc.
Bulacan, Philippines 2010 - 2015
Skills
- Management skills
- Computer literate
- Stock management
- Leadership
- Interpersonal skills
- Team player
- Time management
Languages
Tagalog
Native
English
Fluent
Accomplishments
- Received Employee of the Month
- March 2022
- February 2023
Timeline
Customer Service Officer
Majid Al Futtaim - Magic Planet
2016.10 - Current
Admin Assistant
Department of Trade and Industry
2015.05 - 2016.01
Bachelor of Science in Accountancy -
Dr. Yanga's Colleges, Inc.
2010 - 2015