Ricardo Roach

• Successfully managing the used car department and increasing sales of the department as a whole
• Delivered excellent after-sales service to retain existing clientele.
• Established a strong professional network within the industry for lead generation opportunities.
• Maintained up-to-date knowledge of competitor activities through thorough market analysis.

• Selling luxury cars such as Lamborghini, Ferrari and Porsche.
• Market knowledge to enhance negotiating skills
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Building personal relationships with customers

Key skills / Responsibilities

• Providing a luxury experience for my customers
• Understanding customers requirements and needs
• Training new staff members Managing customers finance proposals and activations
• Building personal relationships with customers to allow me to sell more efficiently and have return business
• Excellent knowledge of Models and features creating videos to give myself an advantage over other dealerships and colleagues

Key skills / responsibilities

• Providing an excellent level of service for customers
• Excellent knowledge of Models and features
• Prospection to drive returning business
• Creating videos to give myself an advantage over other dealerships and colleagues
• Going that extra mile to make customers happy

As store supervisor in Yosqi I was required to cover a number as tasks such as:

• Managing the stores client book
• Team training
• Setting store KPI
• Buying
• Visual merchandising
• Rota
• Setting up pop up shops
• HNI customer experience

Ker responsibilities:

• Attracting customers through new event concepts.
• Representing luxury retail with dedicated work ethic, immaculate presentation and fantastic communication skills.
• Managing stock loss
• Trade reports
• Managing the Paige team

As a Denim Specialist I tracked denim sales by identifying top sellers and selling patterns. In order to do this, I maintained a presentable department for customers and provided excellent product knowledge about denim and Calvin Klein to customers. During this role I was also been in charge of training new team members.