Ivan Pellegrino
Trapani
Summary
Dedicated and customer-focused restaurant waiter with 2 years of hands-on experience in fast-paced dining environments. Known for delivering exceptional service, maintaining a positive and professional attitude, and building rapport with guests to ensure a memorable dining experience. Recognized for consistently receiving positive customer feedback and contributing to high satisfaction ratings. Skilled in upselling menu items, handling high-volume service during peak hours, and training new team members to uphold service standards. Passionate about hospitality and committed to exceeding guest expectations.
Overview
3
3
years of professional experience
Work History
Waiter
Ristorante Arcobaleno
Levanzo, Sicily,IT
04.2024 - 10.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Commis
Agorà Segesta
Segesta, Sicily
06.2024 - 08.2024
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
Waiter
Hotel Baglio Di Scopello
Castellammare, Sicily,IT
06.2023 - 10.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Maree Restaurant
Trapani
04.2022 - 06.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
Bachelor Of Hospitality And Tourism Management -
I.P.S.E.O.A Alberghiero Erice, Sicily, IT
Trapani 06.2024
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Professional appearance
- Order taking
- Cleanliness
- Cash handling
- Table setting
- Fine dining
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Commis
Agorà Segesta
06.2024 - 08.2024
Waiter
Ristorante Arcobaleno
04.2024 - 10.2024
Waiter
Hotel Baglio Di Scopello
06.2023 - 10.2023
Waiter
Maree Restaurant
04.2022 - 06.2022
Bachelor Of Hospitality And Tourism Management -
I.P.S.E.O.A Alberghiero Erice, Sicily, IT