Richa Soni
Dubai,UAE
Summary
Motivated sales professional experienced in telesales and marketing with a very vast knowledge of customer service. Skilled in persuasive negotiation to close profitable product and service deals through cold and warm calling. Enthusiastic and driven to succeed against challenging targets.
Overview
12
12
years of professional experience
Work History
Insurance Underwriter
Innovation Group
06.2024 - Current
- Evaluated risk factors for insurance policies, ensuring optimal coverage for clients.
- Conducted thorough research on potential clients to assess insurability.
- Demonstrated keen attention to detail whilst scrutinising insurance applications.
- Collaborated with brokers and agents to establish competitive premium rates.
- Streamlined the application process by implementing efficient underwriting procedures.
- Provided expert advice on policy modifications to protect client interests.
Telesales executive / Customer Service
KSK Homes Student's Residency
11.2023 - 06.2024
- Answered customer enquiries with excellent customer service skills.
- Created timely follow-up alerts for increased sales conversions and completions.
- Do showruns for students and parents to show them different types of rooms as per their convience.
- Contact the students and parents with the help of leads generated throught the web enquiry, smartsupp, Whatsapp , walk ins, universities etc.
- Make a new contract for the students and make an extension for the existing contracts.
- Provided excellent customer service, upholding high level of customer satisfaction.
- Recorded weekly sales calls and values on record sheet.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Recorded customer information and interactions.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Emailed customers comprehensive service information, contracts and after-care support packages.
Marketing Specialist
Axian Information Technology
Dubai, UAE
03.2023 - 10.2023
- Developed and maintained strong relationships with key clients and partners
- Identified new sales opportunities and created targeted sales strategies to capitalize on them
- Conducted market research to identify target audience and adjust messaging and tactics accordingly
- Managing company and vendor expenditures
- Handling clients requirements, acting as the first point of contact of all clients
- Maintaining clients and internal projects.
Customer Service Representative
Amazon
Pune
06.2020 - 05.2021
- Responded to customer requests for products, services, and company information
- Followed up with customers about resolved issues to maintain high standards of customer service
- Monitored, diagnosed, and repaired all Amazon hardware and software issues concerning full coverage and liability policies
- Provided primary customer support to internal and external customers.
Customer Service Associate
Tanfeeth Emirates NBD
Dubai
02.2013 - 03.2019
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Answered any questions or concerns policy holders have with their insurance claims
- Explained features of policies and both advantages and disadvantages of various policies
- Assisted insured in making financial decisions based on need
- Strong professional communication skills with other technical support specialists and clients.
Education
BBA - General
Himalayan University
06.2022 -
Skills
- Digital marketing
- Sales management
- Brand management
- Team Building
- Critical thinking
- Marketing Strategy
- Account management
- Lead generation
- Planning and Coordination
- Customer Service
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Languages
English
Hindi
Affiliations
- Swimming, Dancing, Gyming , Learning new Skills
Timeline
Insurance Underwriter
Innovation Group
06.2024 - Current
Telesales executive / Customer Service
KSK Homes Student's Residency
11.2023 - 06.2024
Marketing Specialist
Axian Information Technology
03.2023 - 10.2023
BBA - General
Himalayan University
06.2022 -
Customer Service Representative
Amazon
06.2020 - 05.2021
Customer Service Associate
Tanfeeth Emirates NBD
02.2013 - 03.2019
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