Richard Arthur
Dubai
Summary
Motivated by a results-oriented approach, I used my experience in programme development and customer service at Solution Leisure Group to improve community participation and volunteer retention. My ability to foster good relationships and maintain records efficiently resulted in considerable gains in programme quality and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Solution Leisure Group
Kitchen Cleaner
09.2021 - Current
- Organized and facilitated volunteer orientation sessions, ensuring new recruits were well-prepared to perform their duties effectively.
- Advocated for the importance of leisure services within the community, highlighting the numerous benefits of participation in such programs.
- Evaluated participant feedback to identify areas for improvement, implementing changes as necessary to enhance program quality.
- Assisted in the development of new leisure programs based on current trends or identified gaps in existing offerings.
- Maintained up-to-date knowledge about local attractions or resources relevant to program topics in order to provide accurate information upon request.
- Streamlined administrative processes through efficient record-keeping and organization of program materials.
- Increased volunteer retention rates by providing ongoing support, training, and recognition for outstanding service.
- Assisted event organizers in planning and executing successful community events, resulting in increased attendance and satisfaction.
- Promoted a positive environment for participants by maintaining a welcoming atmosphere and addressing individual needs.
Vive Gulf Clothes and Shoes Company
Cleaner
08.2019 - 08.2021
- Provided excellent customer service through clear communication, listening to client needs, and offering tailored solutions for their shed requirements.
- Minimized material waste through careful planning and precise measurements before cutting lumber or sheet metal materials.
- Demonstrated adaptability by learning new techniques quickly and applying them effectively to improve overall job performance.
- Contributed to overall business growth by participating in training sessions and staying up-to-date on industry trends and best practices in shed construction techniques.
- Assisted in the construction of sheds by measuring, cutting, and assembling various components as needed.
- Aided in the successful completion of custom shed orders by adapting pre-existing designs to accommodate unique client requests or specific site conditions.
- Supported team leads in coordinating tasks efficiently during complex projects or tight deadlines.
Manner Hight Hotel
Cleaner
10.2018 - 09.2019
- Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
- Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
Education
High School Certificate - General Art
St. Andrew Senior High School
Ghana, Mankessim 05.2017
Skills
- Flexibility
- Customer Service
- Relationship Building
- Senior living experience
- Documentation skills
- Recordkeeping skills
- Mobility support
- Inventory ordering
- Social integration
- Program Development
- Mobility Assistance
- Newsletter preparation
Certification
Senior high school certificate
Timeline
Solution Leisure Group
Kitchen Cleaner
09.2021 - Current
Vive Gulf Clothes and Shoes Company
Cleaner
08.2019 - 08.2021
Manner Hight Hotel
Cleaner
10.2018 - 09.2019
High School Certificate - General Art
St. Andrew Senior High School
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