Richard Badia
Dubai land,Dubai
Summary
A professional with expertise in fine dining and guest relations, demonstrating sophisticated communication skills and a strong aptitude for greeting guests. Known for effective time management, leadership, and empathy, ensuring exceptional service delivery. Committed to leveraging these competencies to enhance guest experiences and drive success in hospitality environments.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Executive Butler
Andaz Dubai the Palm
Dubai, UAE
11.2020 - Current
- Provide personalized and anticipatory service to meet the unique needs preferences of guests.
- Coordinate and execute formal and informal dining experiences .
- Arrange and coordinate travel itineraries ensuring seamless transitions and anticipating guests needs.
- Pack and unpack luggage and handle any travel related logistics.
- Manage guest wardrobe including organizing and ensuring that clothing is properly cleaned,pressed,and presented.
- Provide concierge services such as booking reservations arranging transportation and organizing leisure activities.
Executive Butler
Jumeirah AL Naseem
Dubai, UAE
12.2016 - 10.2020
- Supplied minibars with beverage and snack replenishments.
- Delivered professional, friendly service across customer-facing tasks.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Arranged wake-up calls upon request from guests.
- Managed special requests, resulting in enhanced guest experience.
- Delivered timely room service to ensure guest satisfaction.
- Demonstrated knowledge of local attractions and restaurants to enhance guest visits.
- Coordinated efficient luggage handling, minimizing wait time for guests.
Butler
Waldorf Astoria Dubai the Palm
Dubai, UAE
05.2014 - 11.2016
- Streamlined communication channels to improve efficiency in housekeeping operations.
- Provided first class service with the utmost professionalism at all times.
- Conducted inventory checks regularly, maintaining optimal stock levels.
- Delivered superior concierge services for guest satisfaction.
- Coordinated travel arrangements for seamless holiday experiences.
Concierge supervisor
Westin And Le,meridien Mina Seyahi
, UAE
03.2008 - 05.2014
- Managed front desk operations for smooth check-ins and check-outs.
- Negotiated vendor contracts for cost-effective maintenance services.
- Liaised with restaurant staff for prompt meal services during peak hours.
- Maintained inventory of key cards and other supplies, avoiding shortages during busy periods.
- Coordinated transportation arrangements for guests to facilitate seamless travel experiences.
- Facilitated positive guest interactions, fostering a welcoming environment.
Education
Diploma of Education - Foundation of digital Marketing and E-Commerce
Coursera Certificate
United states of America 02.2024 - 06.2024
Higher National Diploma - Computer Science
International Diploma in Computer studies
United Kingdom 01.2005 - 06.2006
Skills
- Fine dining knowledge
- Greeting guests aptitude
- Sophisticated communication style
- Communication skills
- Time management
- Leadership
- Empathy
- Wine pairing understanding
Languages
English
Proficient (C2)
Swahili
Fluent
Affiliations
- Motorsport
- Golf
- Basketball
- Swimming
Accomplishments
Received guest comments for providing top notch services on various occasions and employee of the month on various occasions.
Certification
Butler training. certificate.
Timeline
Diploma of Education - Foundation of digital Marketing and E-Commerce
Coursera Certificate
02.2024 - 06.2024
Executive Butler
Andaz Dubai the Palm
11.2020 - Current
Executive Butler
Jumeirah AL Naseem
12.2016 - 10.2020
Butler
Waldorf Astoria Dubai the Palm
05.2014 - 11.2016
Concierge supervisor
Westin And Le,meridien Mina Seyahi
03.2008 - 05.2014
Higher National Diploma - Computer Science
International Diploma in Computer studies
01.2005 - 06.2006
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