Richard Frimpong
Dubai
Summary
Hardworking kitchen team member experienced with fast pace of food preparation. Ready to meet high customer demand with consistently attractive and delicious foods. Trained in different cooking methods and types of dishes. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Motivated customer service with 4 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
Work history
Waiter
The green planet
Dubai
2025.06 - Current
- Provided exceptional customer service by anticipating guest needs, which led to a noticeable increase in repeat customers and positive feedback during tenure at The Green Planet.
- Assisted in training new waitstaff, helping them understand menu details and service standards, which improved overall team efficiency and guest satisfaction scores.
- Collaborated with the kitchen staff to ensure timely food delivery, which minimized wait times and enhanced the dining experience for guests.
- Maintained a clean and welcoming dining environment, which contributed to an inviting atmosphere and consistently high ratings on cleanliness from customer reviews.
- Provided exceptional customer service by attentively taking orders and promptly addressing guest needs, which contributed to a 20% increase in repeat visits during peak hours.
- Collaborated with the kitchen staff to ensure timely delivery of meals, helping to maintain a smooth dining experience for patrons and reducing order wait times by 15%.
- Trained new team members on menu knowledge and service protocols, which enhanced overall team efficiency and improved customer satisfaction scores.
- Implemented a feedback system to gather customer insights, helping the management team make informed decisions about menu changes and promotional offers.
- Accommodated special dietary requests, enhancing customer dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
Waiter
Kuwait food company (KFC)
Dubai
2021.02 - 2025.04
- Operated cash register to take payments and process orders.
- Maximised restaurant cleanliness and accessibility.
- Attended to customers with friendly and accurate service.
- Prepared and packaged orders with precise presentation skills.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Resolved customer complaints quickly, restoring trust in service quality.
- Prepared products following restaurant portion and presentation standards.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Attended to customer's needs proactively for first-class waiting service.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Streamlined processes for improved team efficiency.
- Raised company reputation with high-quality customer care.
- Helped reduce waiting times by swiftly clearing tables after use.
- Accommodated special dietary requests, enhancing customer dining experience.
Education
High School Certificate -
Kumasi Secondary School
Ghana 1 2017 - 1 2018
Skills
- Cash handling
- Closing procedures
- Order accuracy
- Grill operation
- Point of Sale
- Food preparation
- Food safety understanding
- Food and beverage knowledge
- Guest rapport
- Safe food handling
- Customer service
- Food and beverage specialist
- Table service
- FOH procedures
- Food and beverage service
- Cleaning requirements
- Food hygiene protocol
- Friendly disposition
Timeline
Waiter
The green planet
2025.06 - Current
Waiter
Kuwait food company (KFC)
2021.02 - 2025.04
High School Certificate -
Kumasi Secondary School
1 2017 - 1 2018