Richard Gunasinghe
Chief Controller
Dubai
Summary
An organized meticulous, and conscientious initiative-taker, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. A multi-tasking Railway professional with competency in Overall management and coordination of train services, automated train controlling, manual train driving, conducting train drivers and station operations trainings /assessments. Conducting Interviews for Internal staff and new recruits.
Enthusiastic Chief Controller eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of safety goals , Motivated to learn, grow and excel in Railway Industry.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Palm Jumeirah Monorail
11.2019 - Current
- Overall supervision and coordination of train services; Direct supervision of control room staff, as necessary for train operations
- Controlling and ensuring the prompt response to events/incidents to mitigate the effect of any disruption to the service
- Developing and train the control room staff in emergency response tactics in accordance with operating standards of performance
- Review, develop and update the relevant work procedures and instructions as required; and conduct performance review, disciplinary and grievance for controllers
- Planning track access for non-traffic hours (track possession/access management duties); Issue permits to work and access;
- Conduct ‘shift by shift’ reviews of service delivery performance and prepare reports and provide data for the control room manager on related information;
Operations Controller
Palm Jumeirah Monorail
01.2018 - 10.2019
- Supervision and control of train movements by utilization of various computerized tools ensuring trains adhere to predetermined schedules
- Consult with Rolling Stock Team leader to ensure availability of trains
- Identify corrective maintenance requirements and urgent fault reporting
- Ensure efficient deployment of resources to meet changing operational requirements
- Investigation and reporting of incidents and service delays providing appropriate reports with recommended remedial measures
- Review, develop and update relevant work procedures and instructions as required
- Conduct refresher training, drills and exercises that assess the competency of staff in accordance with the company management system
- Operations and Customer Service
Supervisor
Palm Jumeirah Monorail
04.2015 - 12.2017
- Lead by example, a team of Customer Service Representatives in the provision of a safe, dependable, world class customer focused service
- Gather and prepare required reporting data regarding revenue collection and passenger numbers
- Perform shift and emergency duties when required
- Report incidents, failures or events that impact on safety or service performance to the Chief Controller
- Ensure all assistance offered to customers, especially for those with special needs
Customer Service Representative
Palm Jumeirah Monorail
08.2014 - 03.2015
- Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises
- Conduct controlled/uncontrolled/emergency evacuation of passengers
- Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner
- Provide ticket sales, train services information, and respond to passenger enquiries
- Drive the Monorail when required
- Provide safe, reliable, convenient, and comfortable train rides to passengers
Train Attendant
Serco Dubai Metro
08.2013 - 07.2014
- Delivering a safe dependable world class customer focused train service
- Following safety instructions & safety critical communication
- Assisting during testing and sweeping the mainline
- Controlling evacuation during emergency operations
- Manually operating train when required and looking after equipment
- Reporting any faults or abnormalities immediately
- Station Master for closed stations
Serco Dubai Metro
08.2012 - 07.2013
- Ensuring that the that the station facilities are in a safe and good working order
- Provide effective communications and information with internal and external parties in an efficient and timely manner
- Deliver public announcements and ensure all train and station information is correct, clear and up to date
- Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations
- Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premises
Station Agent
Serco Dubai Metro
04.2011 - 07.2012
- Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises
- Conduct controlled/uncontrolled/emergency evacuation of passengers
- Provide ticket sales, train services information, and respond to passenger enquiries
- Meet and greet customers and provide a highly visible and initiative-taking level of customer service
- Enforce safety procedures and instructions and conduct necessary procedures to ensure the safety of members of the public and employees of the railway
- Render all assistance to customers, those with special accessibility needs
Crew Scheduling Officer
Sri Lankan Airlines
08.2006 - 03.2011
- Plan and executes the flight crew requirements for all flights and ensures that this is done in accordance with all relevant regulations and safety requirements
- Act as the primary source of scheduling execution for the flight crews as well as the primary provider of daily crewing information to scheduling management concerning crew usage
- Combine the need for pilot training with the normal operational schedule and interfaces with the training department as well as the flight rostering department
- Communicate crew roster information to all flight crews in a timely manner
- Provide information concerning crew usage to management
- Responsible for the efficient and cost-effective scheduling of the flight crew
Senior Revenue Control Assistant
Sri Lankan Airlines
12.2001 - 07.2006
- Planning and negotiating with Pricing and Sales office for the proposal of long and short-term pricing strategy
- Preparation of required statistics and reports to management
- Communicating with Sales office regarding market intelligence and facilitate the appropriate action
- Managing and monitoring passenger loading vs aircraft capacity
- Monitoring group performance from various sales office
Education
Master Of Business Administration - General Management
Swiss School of Business Management
Geneva, Switzerland 04.2020 - 01.2021
OTHM Level 7 in Strategic Management and Leadership - undefined
Level 3 Professional Certificate In Marketing , Chartered - Marketing
Chartered Marketing Institute
United Kingdom 05.2020 - 01.2021
G.C.E Advanced Level - undefined
Wesley College
G.C.E Ordinary Level - undefined
Wesley College
Skills
TeamworkMulti-tasking
Staff Management
Strategic planning
Time Management
Certification
Certified Assessor
Timeline
Level 3 Professional Certificate In Marketing , Chartered - Marketing
Chartered Marketing Institute
05.2020 - 01.2021
Master Of Business Administration - General Management
Swiss School of Business Management
04.2020 - 01.2021
Palm Jumeirah Monorail
11.2019 - Current
Operations Controller
Palm Jumeirah Monorail
01.2018 - 10.2019
Supervisor
Palm Jumeirah Monorail
04.2015 - 12.2017
Customer Service Representative
Palm Jumeirah Monorail
08.2014 - 03.2015
Train Attendant
Serco Dubai Metro
08.2013 - 07.2014
Serco Dubai Metro
08.2012 - 07.2013
Station Agent
Serco Dubai Metro
04.2011 - 07.2012
Crew Scheduling Officer
Sri Lankan Airlines
08.2006 - 03.2011
Senior Revenue Control Assistant
Sri Lankan Airlines
12.2001 - 07.2006
OTHM Level 7 in Strategic Management and Leadership - undefined
G.C.E Advanced Level - undefined
Wesley College
G.C.E Ordinary Level - undefined
Wesley College