Richard Kithuka
Fujairah
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Waiter/Customer Service Crew
Al Reyadah Hospitality Services
12.2021 - Current
- Handled multiple payment methods with accuracy.
- Managed customer calls for inquiries and shopping with us.
- Ensured the smooth running of operations with the timely preparation of reports.
- Facilitated customer loyalty programs to enhance customer retention.
- Processed orders promptly, ensuring a positive shopping experience for customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Developed a strong business relationship with customers, to feel welcomed again.
- Always going up and down for customers' responses and feedback.
- Participated in team meetings to improve service delivery.
- Maintained a clean, orderly work environment for a conducive atmosphere for both staff and customers.
- Provided warm, positive customer care from arrival to departure, encouraging return visits, and repeat spending.
Commis chef
Al Reyadah Hospitality Services
12.2021 - Current
- Improved kitchen efficiency by maintaining a clean and organized work area.
- Enhanced customer satisfaction with timely meal preparation.
- Maintained high personal hygiene standards for a healthy environment.
- Provided support to senior chefs, improving the speed of service delivery.
- I followed the recipes meticulously, ensuring consistent dish quality.
- Managed waste efficiently to minimize restaurant costs.
- Trained under experienced chefs, increasing professional culinary skills.
- Complied with food safety standards.
- Stored foodstuffs and ingredients in an established manner.
- Followed FEFO and FIFO for the products.
- Responded to dietary concerns and food allergies, creating dishes that met customers' needs and palates.
Pizza chef
Pizza Hut
08.2015 - 10.2021
- Demonstrated consistency in maintaining high standards in pizza preparation.
- Ensured timely service, with proficient dough handling and topping application skills.
- Managed inventory effectively to minimize wastage and reduce costs.
- Maintained cleanliness in the kitchen, contributing to a hygienic work environment.
- Worked efficiently under pressure during busy periods, ensuring uninterrupted service.
- Contributed to team efforts in achieving daily targets, without compromising on quality or service speed.
Education
Certificate Award Of Qualification. - Hospitality And Services Relations.
Utalii College.
Kenya.09.2020
High School Certificate - High School Education
Ikawa High School
Kenya11.2012
Skills
- Self-disciplined
- Dedication for responsibilities allocated to me
- Time management
- Problem-solving techniques
- Stress management in and out of operation
- Strong empathy
- Adaptability to work conditions
- Fluency in both speaking and written English
- Warm interaction for smooth running of operations
- Technical knowledge for software programs
LANGUAGES
English - C1 Advanced
Arabic - A1 Beginner
Certification
Certificate award of the best employee of the month.
Timeline
Cashier/Waiter/Customer Service Crew
Al Reyadah Hospitality Services
12.2021 - Current
Commis chef
Al Reyadah Hospitality Services
12.2021 - Current
Pizza chef
Pizza Hut
08.2015 - 10.2021
Certificate Award Of Qualification. - Hospitality And Services Relations.
Utalii College.
High School Certificate - High School Education
Ikawa High School
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