Music
Richard Mintah
Customer Service Agent
Dubai
Summary
Service-oriented Customer Support Representative with 3 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
CSA Forecourt
Enoc Retail. LLC
Dubai
07.2021 - Current
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
Operator
Dignity DTRT Limited
Accra
07.2019 - 02.2021
- Inspected machine parts with measuring tools.
- Efficiently read and interpreted blueprints.
- Provided on-the-job training to newly hired workers and team members.
- Fed raw materials into machines.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality checks to identify finish discrepancies.
Sales Associate
Max International
Accra
02.2018 - 02.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Compiled product, market, and customer data to generate informed sales and profit projections.
Education
High School Diploma - General Arts
Manya Krobo Senior High School
Accra 11.2013 - 05.2016
Skills
Money handling abilities
Retail materials management
Training development aptitude
Medical terminology knowledge
Report preparation
Staff education and training
POS systems expert
Service standard compliance
Complaint resolution
Sales expertise
Hardware and software installation
Hardware installations
Interests
Science
Astrology
Vlog
Reading
Entrepreneurship
Timeline
CSA Forecourt
Enoc Retail. LLC
07.2021 - Current
Operator
Dignity DTRT Limited
07.2019 - 02.2021
Sales Associate
Max International
02.2018 - 02.2019
High School Diploma - General Arts
Manya Krobo Senior High School
11.2013 - 05.2016