Music
Richard Mintah
Customer Service Agent
Dubai
Summary
Service-oriented Customer Support Representative with 3 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
CSA Forecourt
Enoc Retail. LLC
Dubai
07.2021 - Current
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
Operator
Dignity DTRT Limited
Accra
07.2019 - 02.2021
- Inspected machine parts with measuring tools.
- Efficiently read and interpreted blueprints.
- Provided on-the-job training to newly hired workers and team members.
- Fed raw materials into machines.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality checks to identify finish discrepancies.
Sales Associate
Max International
Accra
02.2018 - 02.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Compiled product, market, and customer data to generate informed sales and profit projections.
Education
High School Diploma - General Arts
Manya Krobo Senior High School
Accra 11.2013 - 05.2016
Skills
Money handling abilities
undefinedInterests
Science
Astrology
Vlog
Reading
Entrepreneurship
Timeline
CSA Forecourt
Enoc Retail. LLC
07.2021 - Current
Operator
Dignity DTRT Limited
07.2019 - 02.2021
Sales Associate
Max International
02.2018 - 02.2019
High School Diploma - General Arts
Manya Krobo Senior High School
11.2013 - 05.2016
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