Richard Wetende
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IRD Captain
Raffles The Palm Jumeirah
08.2023 - Current
- Oversee operations during assigned shift.
- Preserve excellent levels of internal and external customer service.
- Implement systems & procedures to impact on proper service and revenue generation under company guidelines.
- Inspect and maintain the cleanliness and presentation of work areas and team throughout the shift, practicing clean-as-you-go procedures.
- Maintain Outlets Food Quality Audits & Assessments standards by training, monitoring and inspecting ensuring adherence.
- Be vigilant on purchasing and requisition goods and continuously make necessary improvements.
- Integrating a multicultural team to function as one with key driver being generation of optimum out-put.
- Lead team by attracting, training and appraising talented personnel.
- Provide a two-way communication between team and management with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
IRD Senior Waiter
Raffles The Palm Jumeirah
09.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and attentive service during shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Streamlined turnover times by efficiently managing guest orders and assisting with bussing duties when necessary.
- Maintain correct posting in the POS system for communication to the service and kitchen department.
- Perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Captains & Ordertakers for proper service..
- Professional and proper handover is given
IRD Nightshift Senior Waiter
Fairmont Ajman
07.2019 - 07.2021
- Order taking following all Lsops and standards
- Inspect, plan and ensure readiness for service
- Maintain proper supplies, and hygiene
- Complete and raise store requisitions
- Assist in the scheduling and training of room service staff
- Anticipate guest or operational needs and record
- Maintain regular attendance in compliance with the hotel Standards
- Promptly handle guest queries, complaints and all issues in a professional manner through diplomatic acknowledgment and commitment to service.
- Managed food resources.
- Bussed and reset trolleys to keep dining room and work areas clean.
Supervisor
64 resort and sporting club
01.2018 - 01.2019
- Lead and supervise all aspects of the Food and beverage department and ensure all service standards are followed
- Provide two-way communication, motivation and teamwork
- Comply with all health and safety regulations
- Managing operations encompassing Services, Revenue, Leadership, Growth, and Customer Satisfaction as a core drive.
Supervisor
Damac Maison De Ville Breeze(Wakira)
01.2017 - 01.2018
- Pre opening set up for in room dining and minibar operations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversee operations in room service and minibar are run within budgeted guidelines and to the highest standards
- Preserve excellent levels of customer service
- Implement systems & procedures
- Maintain Outlets Food Quality Audits & Assessments standards by training, monitoring and inspecting ensuring adherence.
Shift Leader
Marriott Al Jaddaf
01.2015 - 01.2017
- Complete closing or opening duties
- Handle cashiering in accordance with policies
- Ensure proper set up and service
- Handling and training team with varied cultural, lingual and professional backgrounds
- Ensuring customer satisfaction by achieving delivery of service quality norms.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintain daily inventory
Waiter
Marriott Al Jaddaf
01.2014 - 01.2015
- Consistently offer professional, friendly and engaging service
- Minibar operations, Maintain inventory stock consumption and refilling of hotel minibars
- Set up and delivery of room service food and beverage orders as per hotel standards
- Ensuring tracking of products expiry.
- Maintained a clean and organized area, contributing to a pleasant atmosphere for working.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Education
Basic Hospitality course - Hospitality
Emanex College of Professional Studies
Kenya07.2008
Computer Proficiencies -
Databytes Computer College
Kenya11.2004
High School Diploma -
St. Mary's Yala High School
Kenya11.2003
Skills
- Teamwork
- Customer service
- Problem solving
- Handling complaints
- Planning and organizing
- Team management Good initiative
- Food cost management
- Enterprising attitude Critical thinking
- Self-management
- Analytical
- Flexible and Adaptable
- Good Telephone Etiquette
Accomplishments
Multiple Recognitions for Employee of the month award (Raffles The Palm Dubai)
Multiple Recognitions for Employee of the month award (Fairmont Ajman)
Employee Excellence (Wakira LLC Damac Maison De Ville Breeze)
Employee of the month front of house (Marriott al Jaddaf)
Multiple front of house Employee of the month nominations (Marriott al Jaddaf)
Employee of the month In Room Dining (Marriott al Jaddaf)
Pre-opening Hotel of the year (Marriott al Jaddaf)
Languages
English & Swahili
Education Trainings
- Point of Sale Micros
- Opera
- Barista
- Food Hygiene HACCP
- Great food safe food Fire Safety
- Recognition and feedback
- Telephone Etiquette Cashier standards
- Bar arts, bar basics and standards
- Basic Wine Cigar and Cocktail Service training and standards
- Room service & minibar Service Recovery
- Active Up selling & Promotion
- HACCP Awareness
Area Of Service
- In room dining
- Minibar
- All day dining restaurant
- Pool Bar
- Banquet and outdoor catering
Personal Information
- Date of Birth: 04/14/85
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
Awards
- Multiple Recognitions for Employee of the month award (Fairmont Ajman)
- Employee Excellent (Wakira LLC Damac Maison De Ville Breeze)
- 01/01/21
- 04/01/17
- Employee of the month (Marriott al Jaddaf) 12/01/16
- Employee of the month nominations (Marriott al Jaddaf) 04/01/15, 01/01/16, 10/01/16
- Employee of the month In Room Dining (Marriott al Jaddaf) 04/01/15
- Pre-opening Hotel of the year (Marriott al Jaddaf) 08/01/14
References
Upon request.
Certification
- Point of Sale Micros
- Opera
- Barista
- Food Hygiene HACCP Great food safe food Fire Safety Recognition and feedback
- Telephone Etiquette
- Cashier standards
- Bar arts, bar basics and standards
- Basic Wine Cigar and Cocktail Service training and standards Room service & minibar Service Recovery
- Active Up selling & Promotion HACCP Awareness
Timeline
IRD Captain
Raffles The Palm Jumeirah
08.2023 - Current
IRD Senior Waiter
Raffles The Palm Jumeirah
09.2021 - 08.2023
IRD Nightshift Senior Waiter
Fairmont Ajman
07.2019 - 07.2021
Supervisor
64 resort and sporting club
01.2018 - 01.2019
Supervisor
Damac Maison De Ville Breeze(Wakira)
01.2017 - 01.2018
Shift Leader
Marriott Al Jaddaf
01.2015 - 01.2017
Waiter
Marriott Al Jaddaf
01.2014 - 01.2015
Basic Hospitality course - Hospitality
Emanex College of Professional Studies
Computer Proficiencies -
Databytes Computer College
High School Diploma -
St. Mary's Yala High School
- Point of Sale Micros
- Opera
- Barista
- Food Hygiene HACCP Great food safe food Fire Safety Recognition and feedback
- Telephone Etiquette
- Cashier standards
- Bar arts, bar basics and standards
- Basic Wine Cigar and Cocktail Service training and standards Room service & minibar Service Recovery
- Active Up selling & Promotion HACCP Awareness
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