Richard Clifton Wallace
Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative Team Leader
Master Sharpeners Knives And Scissors LLC
Dubai
03.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Supervisor
Kenzi Beauty Trading LLC
Dubai
02.2019 - 02.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Representative
Kenzi Beauty Trading LLC
Dubai
12.2017 - 01.2019
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Exceeded goals for new accounts in single sales cycle.
Aluminum Fabricator
Smart Design LLC
Abu Dhabi
04.2014 - 11.2017
- Observed safety practices and procedures to maintain safe and clean working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BS Hotel And Restaurant Management - Food Services Management
PATTS College of Aeronotics
Paranaque Philippines06.2012
Skills
- Valid UAE Driver's License
- Proficiency in MS Office
- Self-motivated professional
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
Timeline
Sales Representative Team Leader
Master Sharpeners Knives And Scissors LLC
03.2021 - Current
Supervisor
Kenzi Beauty Trading LLC
02.2019 - 02.2021
Sales Representative
Kenzi Beauty Trading LLC
12.2017 - 01.2019
Aluminum Fabricator
Smart Design LLC
04.2014 - 11.2017
BS Hotel And Restaurant Management - Food Services Management
PATTS College of Aeronotics
Similar Profiles
Jean MedinaJean Medina
Office Administrator at DAWSON KNIVES, LLCOffice Administrator at DAWSON KNIVES, LLC
Emmanoyel SeremetisEmmanoyel Seremetis
Master Hair Designer/Master Barber at Mr. Scissors Hands LLCMaster Hair Designer/Master Barber at Mr. Scissors Hands LLC
Ramsey KylesRamsey Kyles
Assistant Editor at Rock Paper Scissors LLCAssistant Editor at Rock Paper Scissors LLC