Richard Kiiru Kaiya
Dubai,UAE
Summary
IT professional with extensive experience in network configuration and troubleshooting, specializing in Cisco and Mikrotik systems. Skilled in data analysis and visualization using Excel, SQL, Python, and Power BI. Proven track record in LAN/WAN support, Wi-Fi setup, and comprehensive IT support for hardware and software. Committed to enhancing organizational efficiency through technical expertise and innovative solutions.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
IT Support Technician/ Data Analyst
Techline Solutions Ltd Nairobi, Kenya
Nairobi, Kenya
02.2023 - 08.2025
- Analyzed operational data using SQL, Excel, and Python to enhance reporting accuracy and efficiency
- Designed dashboards to monitor customer satisfaction, network uptime, and business performance
- Offered technical support for hardware, software, and network challenges to clients and internal teams
- Installed and maintained company IT systems, reducing downtime through proactive maintenance
- Collaborated with management to pinpoint digital transformation opportunities and optimize processes
Information technology intern
Kenya Power (Thika, Kenya)
Thika, Kenya
02.2021 - 04.2021
- Assisted with PC repair and maintenance tasks.
- Supported printer maintenance initiatives.
- Configured switches and routers for networking, including fibre optics, Ethernet, and cable maintenance, while troubleshooting network issues.
- Provided local and remote user support.
- Facilitated system maintenance through software updates, configuration, and development efforts.
Attaché
Dexter International College
Nyeri, Kenya
05.2019 - 08.2019
- Assisted in the development and implementation of the student record system for the institution.
- Facilitated delivery of computer-related courses.
- Supported maintenance and management of PC repairs and networking.
Education
BSc - Computer Technology -
Multimedia university of Kenya
Kenya 09.2017 - 12.2022
KENYA CERTIFICATE OF SECONDARY EDUCATION - Highschool Education
Njiiri school
Kenya 02.2013 - 11.2016
Skills
- Network configuration and troubleshooting (Cisco, Mikrotik)
- Data analysis and visualization (Excel, SQL, Python, Power BI)
- LAN/WAN support and Wi-Fi setup
- IT support (hardware and software diagnostics)
- Systems maintenance and documentation
- Reporting and dashboard automation
- Problem-solving and analytical thinking
- Communication and teamwork skills
- WordPress website development
- Computer system installation and maintenance
- Cybersecurity knowledge
Interests
Codding, Reading, Blogging, Travelling, Community involvement.
Languages
English
Fluent
Swahili
Fluent
Affiliations
- Traveveling
- coding
- Reading
Certification
Cybersecurity certification from Cisco Network Academy
References
References available upon request.
Timeline
IT Support Technician/ Data Analyst
Techline Solutions Ltd Nairobi, Kenya
02.2023 - 08.2025
Information technology intern
Kenya Power (Thika, Kenya)
02.2021 - 04.2021
Attaché
Dexter International College
05.2019 - 08.2019
BSc - Computer Technology -
Multimedia university of Kenya
09.2017 - 12.2022
KENYA CERTIFICATE OF SECONDARY EDUCATION - Highschool Education
Njiiri school
02.2013 - 11.2016