Summary
Overview
Work history
Education
Skills
Profile
Timeline
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RICHELLE MAZO

RICHELLE MAZO

Dubai,UAE

Summary

Dedicated professional specializing in customer service and sales, recognized for strong work ethic and meticulous attention to detail. Proficient in CRM systems, with outstanding communication skills and extensive product knowledge. Skilled in time management, consistently meeting and exceeding performance standards. Focused on utilizing expertise to contribute to organizational success in future roles.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

23
23
years of professional experience

Work history

Professional Healthcare Representative

B. Braun Philippines
Cebu City
06.2022 - 07.2025
  • Successfully process customer orders and coordinated delivery schedules to ensure timely delivery of products to customers.
  • Developed and maintained positive customer relationships while managing customer accounts.
  • Operated company vehicle in a safe and responsible manner.
  • Worked alongside dealers and Industrial Partners to boost sales by doing product presentations.
  • Promote product portfolios to doctors and nurses.
  • Conduct product presentations and IV Therapy to nurses.
  • Accurately record and document all customer interactions, issues and resolution in the Customer Relationship Management (CRM) system.
  • Collaborate with team members to achieve company goals.

Medical and Front Desk Officer

GSC Medical Distributor
Tacloban City
06.2016 - 06.2022
  • Answering telephone calls and dealing with face to face enquiries.
  • Politely greeting clients and visitors to the centre.
  • Built and maintained effective relationships with customers and coworkers.
  • Maintaining a clean reception area to show a professional image.
  • Interacting with customers to provide and process information's in response to inquiries, concerns and request.
  • Trained and developed new sales team associates in product knowledge and selling techniques.
  • Monitors update inventories of stocks, reconcile stock accounts to computer-generated reports.
  • Typing, preparing and collating reports for business review with a principal account.
  • Conducting training sessions for newly hire employees.
  • Assisting with the planning and execution of internal and external events.
  • Invoicing and collection of payments for customers.

Call Center Agent

People Support
Cebu City
05.2012 - 05.2016
  • Handling inbound calls (Retainer Agent)
  • Provide accurate, satisfactory answers to customer inquiries, issues and concerns.
  • Manage and resolve customer complaints.
  • Identify opportunities to promote additional products or services to customer.
  • Guide customers through troubleshooting and product navigation.
  • Inform customers about new products, services, policies and account details.
  • Processing upgraded orders and payments.

Clinician (Foot Screening)

Patriot Pharmaceuticals, Inc.
Tacloban City
11.2008 - 03.2012
  • Conduct comprehensive foot screening for vascular assessment to identify signs of damage or complications.
  • Evaluate patients risk of foot complications especially for diabetes.
  • Educate patients on the risk of their feet and the benefits of self-care, providing verbal advice.
  • Make appropriate referrals to specialist for further examination or treatment.
  • Safely use and maintain the equipment required for foot screening.
  • Work effectively with other healthcare professionals.

Office Data Entry

AU Enterprises
Tacloban City
08.2006 - 10.2008
  • Accurately inputting data into Management Information System.
  • Updating and maintaining database, customer records to keep organized.
  • Organizing data and transferring physical records to digital formats for easy retrieval and record-keeping.
  • Retrieving specific information and generating reports as requested by colleagues or management.
  • Performing regular data backups to secure information and prevent loss of files.
  • Invoicing and collecting payments for customers.

Store Supervisor

Monterey Meatshop
Tacloban City
06.2002 - 07.2006
  • Supervise and schedule staffs to ensure high performance and adherence to company policies.
  • Ensure excellent customer satisfaction by addressing inquiries, resolving complaints and implementing service strategies.
  • Oversee inventory levels, manage stock replenishment and ensure products are displayed attractively and priced correctly.
  • Maintain store cleanliness, safety standards including opening and closing procedure.
  • Handles cash management procedures, reconcile registers and prepare daily financial report.

Education

Bachelor of Science - Physical Therapy

RTR Medical Foundation
Tacloban City
04.2001 - 03.2001

Skills

  • Customer service and sales
  • Time management
  • Attention to detail
  • Strong work ethic
  • Product knowledge
  • CRM proficiency
  • Communication skills
  • Calm under pressure
  • Inventory management
  • Public speaking

Profile

A motivated professional with 23 years of experience in both sales and office roles. Skilled in driving sales by demonstrating products, overcoming objections, and closing deals. Experienced in negotiating contracts and building long-term customer relationships. Also strong in office management, improving processes, and working with teams to meet company goals. A clear communicator focused on both sales success and smooth operations.

Timeline

Professional Healthcare Representative

B. Braun Philippines
06.2022 - 07.2025

Medical and Front Desk Officer

GSC Medical Distributor
06.2016 - 06.2022

Call Center Agent

People Support
05.2012 - 05.2016

Clinician (Foot Screening)

Patriot Pharmaceuticals, Inc.
11.2008 - 03.2012

Office Data Entry

AU Enterprises
08.2006 - 10.2008

Store Supervisor

Monterey Meatshop
06.2002 - 07.2006

Bachelor of Science - Physical Therapy

RTR Medical Foundation
04.2001 - 03.2001

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RICHELLE MAZO