Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

RICHHPAL MEENA

Customer Service Executive
Al Satthi Building Near Pak Darbar Restaurant,Dubai

Summary

Dedicated Customer Service Executive with proven skills in problem resolution and team development. Committed to enhancing customer satisfaction through effective complaint handling and follow-up.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Customer Service Executive

Ai Airport Services Ltd
04.2022 - Current
  • Managed complex customer issues, ensuring timely resolution and adherence to company protocols.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to streamline communication processes and improve service delivery.
  • Trained new staff on customer service best practices and system usage, fostering team productivity.

Customer Service Agent

Indo Thai Airport Management Pvt Ltd
03.2017 - 09.2021
  • Provided exceptional customer service to passengers, resolving inquiries and complaints efficiently.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Coordinated flight check-ins, ensuring timely processing of passengers and baggage.
  • Assisted in managing boarding procedures, maintaining compliance with airline policies and safety regulations.

Education

Bachelor of Arts - Art History

University of Rajasthan
Jaipur, India
05.2001 -

MBA - Human Resources Management&Supply Chain Management

Manipal University
Jaipur India
05.2001 -

Skills

Customer service

Complaint resolution

Problem resolution

Issue resolution

Customer relations

Follow-up management

CRM software

Computer proficiency

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Team development

Software

Amadeus Altea

Amadeus ARD Web

Skyport

GoNow

ICargo

World Tracer

Amadeus FM

Timeline

Customer Service Executive

Ai Airport Services Ltd
04.2022 - Current

Customer Service Agent

Indo Thai Airport Management Pvt Ltd
03.2017 - 09.2021

MBA - Human Resources Management&Supply Chain Management

Manipal University
05.2001 -

Bachelor of Arts - Art History

University of Rajasthan
05.2001 -
RICHHPAL MEENACustomer Service Executive