RICHMOND OWUSU OPPONG
Summary
Dynamic professional with a proven track record in customer service and security, honed at Transguard Group LLC. Expert in leveraging communication skills and a security license to enhance safety and client satisfaction. Demonstrated ability to manage time effectively and streamline operations, contributing to increased efficiency and positive outcomes.ca Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Transguard Group LLC
Dubai, UAE
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Office Assistant
Atwima Kwanwoma Rural Bank PLC
Kumasi, Ghana
06.2022 - 10.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Front Desk Receptionist
Ghana Commercial Bank PLC
Kumasi, Ghana
06.2021 - 12.2022
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Certificate Of Higher Education - General Studies
Wesley Senior High College
Konongo, Ghana10.2021
Basic Education Certificate Examination - Multicultural Education
ST Monicas Junior High School
08.2017
Skills
- Customer Service
- Security license
- Positive Attitude
- Data Entry
- Time Management
- Good communication Skills
Certification
- Certificate Of Higher Education(WASSCE)
- Basic Education Certificate Examination(BECE)
- Security Industry Regulatory Agency-Basic Life Support & Fire Safety (SIRA)
Languages
English
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Timeline
Security Officer
Transguard Group LLC
10.2023 - Current
Office Assistant
Atwima Kwanwoma Rural Bank PLC
06.2022 - 10.2023
Front Desk Receptionist
Ghana Commercial Bank PLC
06.2021 - 12.2022
Certificate Of Higher Education - General Studies
Wesley Senior High College
Basic Education Certificate Examination - Multicultural Education
ST Monicas Junior High School