Ricka Suryana
Batam
Summary
To seek and maintain a part time position that offers professional challenges utilizing interpersonal skills, willing to learn something new, able to working as a team or individual and able to operate computer, MS office and internet explorer. Able to speak English, Indonesia, and Chinese.
Overview
15
15
years of professional experience
Work History
Logistic Staff
Ishraqah Allaamaa Building Contracting LLC
Dubai
2020.12 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Added documents to file records and created new records to support filing needs.
Purchasing Clerk
Amber Karya PT (Stargazer Cable Assembly PTE Ltd)
Batam
2020.02 - 2022.11
- Managed large product inventories and placed orders when product levels were running low.
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Kept meticulous records of orders in computer system using Seac.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Performed monthly reconciliation of open purchasing orders.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Director's Secretary
Semangat Baja Mandiri PT (Karya Indo Semesta PT)
Batam
2013.12 - 2020.02
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Maintained payroll information by calculating salaries, overtime, bonus and others related of monthly salaries of workers.
- Processed workers tax payments and set up payment plans.
- Translation in English - Chinese - Indonesia verbally and written.
Director's Secretary
Karya Sumber Daya PT
Batam
2013.06 - 2013.12
- Arranged domestic and international travel plans.
- Displayed absolute discretion at handling confidential information.
- Arranged Director children activities payment, such as private class tuition and nanny fees.
- Managed all owner properties document and documented it.
- Managed and open cheque for all payment related company or personal needed.
Secretary to the General Manager
Megamall Batam Centre (Federal Investindo PT)
Batam
2012.06 - 2013.06
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Assist to reply every complaints letter from tenant and make a memo or announcement for tenants.
- Answered and managed incoming and outgoing calls.
- Created and implemented standard operating procedures for records handling.
- Managed filing system, entered data and completed other clerical tasks.
Director's Secretary
Harmoni One Hotel and Service Apartment
Batam
2011.10 - 2012.06
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Arranged meeting for all department with Board of Director's and make a minutes meeting.
- Assist to make a memo for internal announcement
- Assist to arranged every appointment to Board of Director's
- Assist to collect monthly report from all department
- Follow up all case related to the hotel and updated with Director's
- Managed and arranged all documentation related hotel information
Front Office Reservation
Harmoni One Hotel and Service Apartment
Batam
2010.06 - 2011.10
- Managed online booking inquiries and assisted guests questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed entry all reservation into OPERA System.
Travel Consultant
Batam Indah Tour and Travel
Batam
2010.01 - 2010.06
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Arranged transportation for inbound tours.
- Managed new itinerary and budget for promoted to customer.
- Assist become temporary tour leader on the peak season time.
Front Office Reservation
I Hotel
Batam
2009.01 - 2010.01
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Hotel products, services and facilities.
Education
Diploma Certificate - Hospitality And Tourism Management
Management Training System Mapindo Bali
Batam09.2008
High School Diploma -
SMAK Yos Sudarso
Batam06.2007
Skills
- Microsoft Office
- Able to speak Indonesian, Chinese, and English by verbal and Written Communication
- Friendly service mentality
- Strong Organizational Skills
- Appointment Coordination
- Document and File Management
- Fast Learner
- Judgment and Decision Making
Singing, Travelling, Cooking and Baking.
Actually I love to cooking and baking, it was make my passion to create a new dreams in future, I would like to learn more about it and take diploma of baking in Canada to starting my dreams, after graduated I will open a small bakery shop in my country and make the best shop with affordable prices.
Singing and travelling also my hobbies, singing will make me feel the real me, because I started singing since I am 6 years old and never bored about it, related travelling it can make me feel free and relax, even in my lifetime never travelling to far distance places, but recently I am going to Dubai for working, but I take it as travelling experienced too, it's a nice place.
Languages
Indonesian
Chinese (Mandarin)
English
Timeline
Logistic Staff
Ishraqah Allaamaa Building Contracting LLC
2020.12 - Current
Purchasing Clerk
Amber Karya PT (Stargazer Cable Assembly PTE Ltd)
2020.02 - 2022.11
Director's Secretary
Semangat Baja Mandiri PT (Karya Indo Semesta PT)
2013.12 - 2020.02
Director's Secretary
Karya Sumber Daya PT
2013.06 - 2013.12
Secretary to the General Manager
Megamall Batam Centre (Federal Investindo PT)
2012.06 - 2013.06
Director's Secretary
Harmoni One Hotel and Service Apartment
2011.10 - 2012.06
Front Office Reservation
Harmoni One Hotel and Service Apartment
2010.06 - 2011.10
Travel Consultant
Batam Indah Tour and Travel
2010.01 - 2010.06
Front Office Reservation
I Hotel
2009.01 - 2010.01
Diploma Certificate - Hospitality And Tourism Management
Management Training System Mapindo Bali
High School Diploma -
SMAK Yos Sudarso