RICKY FRANCISCO
DUBAI,UAE
Summary
Performance-driven Department Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Department Manager
Alshaya International LLC
DFubai, United Arab Emirates- UAE
01.2012 - 03.2024
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Planned revenue generation strategies designed for growth.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Evaluated sales trends and identified growth areas to increase profits.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented actions from staff and customer feedback to improve service.
- Monitored health and safety measures for guaranteed compliance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assist store manager in terms of implementing store standards and company compliance
- To make sure 100% execution of RFID for stocks inventory results achieved the targets.
Bank teller and Cheque Processor
Banco De Oro
Manila- Head Office, Philippines
08.2010 - 12.2011
- Promoted products or services to each customer to consistently achieve sales targets.
- Inspected cheques and money orders to identify fraud markers.
- Constantly met audit goals by creating and maintaining up to date records of each transaction of customers.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records on demand, including account statements and copies of checks.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Issued certified cheques to serve customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Site Supervisor
Emirates National Oil Company
Dubai, United Arab Emirates
01.2008 - 01.2010
- Administered budgets, tracked expenses and documented changes for accurate cost controls.
- Closely managed site operations, keeping team production at optimal pace.
- Maintained site health and safety compliance for safe, secure working environments.
- Briefed and motivated site teams to deliver quality results.
- Briefed teams on daily task requirements to meet project targets.
- Interpreted construction specifications to plan and implement effective schedules.
- Kept site areas clear of obstructions to limit risk.
- Scheduled staff and contractor shifts to meet construction project demands.
- Delivered services to customer locations within target timeframes.
Restaurant Manager
Popeyes - Kuwaiti American Foodstuff Co ( KAFCO)
Kuwait, Kuwait
08.2005 - 08.2007
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
Education
Banking Finance/ Commerce - Finance
Polythecnic University of the Philippines
Philippines 06.1999 - 05.2004
Skills
- Employee management
- Key Performance Indicator monitoring
- Department appraisals
- Performance management
- Staffing
- Customer-focused
- Communication skills
- Leadership
Certification
IELTS Passed and Certified- June 2021
Accomplishments
Employee of the Month, Quarterly- 2022 and 2023
Health and Safety- Emirates national Oil Company 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Alshaya International LLC
01.2012 - 03.2024
Bank teller and Cheque Processor
Banco De Oro
08.2010 - 12.2011
Site Supervisor
Emirates National Oil Company
01.2008 - 01.2010
Restaurant Manager
Popeyes - Kuwaiti American Foodstuff Co ( KAFCO)
08.2005 - 08.2007
Banking Finance/ Commerce - Finance
Polythecnic University of the Philippines
06.1999 - 05.2004
IELTS Passed and Certified- June 2021
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