Performance-driven Department Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Department Manager
Alshaya International LLC
DFubai, United Arab Emirates- UAE
01.2012 - 03.2024
Set daily priorities and communicated targets, motivating teams to achieve them.
Planned revenue generation strategies designed for growth.
Delegated tasks and reacted to changing workloads to maintain efficient operations.
Evaluated sales trends and identified growth areas to increase profits.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Implemented actions from staff and customer feedback to improve service.
Monitored health and safety measures for guaranteed compliance.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Assist store manager in terms of implementing store standards and company compliance
To make sure 100% execution of RFID for stocks inventory results achieved the targets.
Bank teller and Cheque Processor
Banco De Oro
Manila- Head Office, Philippines
08.2010 - 12.2011
Promoted products or services to each customer to consistently achieve sales targets.
Inspected cheques and money orders to identify fraud markers.
Constantly met audit goals by creating and maintaining up to date records of each transaction of customers.
Reconciled cash drawer and resolved discrepancies.
Provided customer records on demand, including account statements and copies of checks.
Followed up with customers to build long-lasting relationships and boost business opportunities.
Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
Issued certified cheques to serve customer needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Site Supervisor
Emirates National Oil Company
Dubai, United Arab Emirates
01.2008 - 01.2010
Administered budgets, tracked expenses and documented changes for accurate cost controls.
Closely managed site operations, keeping team production at optimal pace.
Maintained site health and safety compliance for safe, secure working environments.
Briefed and motivated site teams to deliver quality results.
Briefed teams on daily task requirements to meet project targets.
Interpreted construction specifications to plan and implement effective schedules.
Kept site areas clear of obstructions to limit risk.
Scheduled staff and contractor shifts to meet construction project demands.
Delivered services to customer locations within target timeframes.
Restaurant Manager
Popeyes - Kuwaiti American Foodstuff Co ( KAFCO)
Kuwait, Kuwait
08.2005 - 08.2007
Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Negotiated with suppliers to obtain quality ingredients at excellent prices.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Grew restaurant profits through improved marketing and staff development initiatives.
Planned staff rotas to meet customer demand whilst remaining under budget.
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
Education
Banking Finance/ Commerce - Finance
Polythecnic University of the Philippines
Philippines
06.1999 - 05.2004
Skills
Employee management
Key Performance Indicator monitoring
Department appraisals
Performance management
Staffing
Customer-focused
Communication skills
Leadership
Certification
IELTS Passed and Certified- June 2021
Accomplishments
Employee of the Month, Quarterly- 2022 and 2023
Health and Safety- Emirates national Oil Company 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Alshaya International LLC
01.2012 - 03.2024
Bank teller and Cheque Processor
Banco De Oro
08.2010 - 12.2011
Site Supervisor
Emirates National Oil Company
01.2008 - 01.2010
Restaurant Manager
Popeyes - Kuwaiti American Foodstuff Co ( KAFCO)
08.2005 - 08.2007
Banking Finance/ Commerce - Finance
Polythecnic University of the Philippines
06.1999 - 05.2004
IELTS Passed and Certified- June 2021
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