RICKY LAUD

• Supported front-line sales teams with well-coordinated administrative operations.
• Handling of existing customer and development of new customer
• Answering incoming calls/emails, attending to parts order, assisting customer and seeks opportunities to promote additional sales
• Achieve monthly allocated sales target for parts, lubricants, and accessories etc
• Monitoring movement of past-moving parts and liquidating non-moving parts to another branches
• Actively attend seminars and training to improve sales performance
• Perform all activities in compliance with company QSHE as per assigned specific responsibilities
• Undertakes additional responsibilities as require
• Successfully delivered on tasks within tight deadlines.
• Developed plans and strategies to promote continuous improvement.

Parts Sales Supervisor

• Manage parts inventory levels closely for repair and sales needs without any delayed project demand and matching cost targets, leverage inventory control system to track parts sales.
• Manage and supervise sales floor, display are clean and organized
• Strict follows prescribed cash, credit, and check processing procedures of dealership
• Track record for engine parts warranties, supervise, train, motivates boat parts counter employees, assist with promotion as needed to increase parts sales
• Maintaining relationships with key suppliers to secure availability of parts and manage purchased price to insure margin protected.

Workshop Supervisor

• Assist Service manager in day to day operation scheduling and distribution of work for technician to manage work order
• Supervise 20 plus technician as per their respective job allocation
• To inspect installed engine & ensure proper installation has been done
• Ensure that customer complaint, issue, and problems regarding engine are noted in service job card
• Inspect engine history through serial number if under warranty or not and inform customer approximate time and cost of repair
• Maintain workshop clean and safe workshop
• Communicate with customer during repairs and finalize cost of repair

• Welcome and greet customer and escort them to product counter if needed
• Ensure that products are demonstrated and presented properly to customers
• Asses requirement of customer and suggest suitable products and alternative options
• Maintain awareness of products sale and promotion
• Assist Senior Supervisor in evaluation of product sales and document update and do display inventory
• Contributes to team effort by accomplishing related results as needed.
• Promoted brands and audited performance of key product lines.
• Set team KPIs to meet section and store sales targets.
• Planned and executed promotions and sales to increase sales.

• Responded to telephone and in-person requests for information
• Discover and handle costumer's concerns
• Prepared sales contracts and oversaw signing of both parties.
• Accept Orders, schedules for delivery and assembling
• Collected and processed payments.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Accounted for all inventory and ordered new stock.