Ricky Richard Samuel Balakrishnan

• Prepared annual budgets with controls to prevent overages.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
• Performed statistical operations to improve operations and forecast team needs.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Collected data and performed customer needs analysis.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Worked with existing customers to increase purchases of products and services.
• Collaborated with sales and marketing departments to support project rollout.
• Created reports and presentations detailing business development activities.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Generated new business with marketing initiatives and strategic plans.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Represented company and promoted products at conferences and industry events.

· Interfacing with contractors, project managers, senior managers and employees on a daily basis to provide proactive technical advice for safety operations.

· Developing and revising Health and Safety policies, procedures and guidance to keep up with best practices and making recommendations on implementation, application and compliance.

· Providing professional advice and technical information to senior and middle management to keep staff abreast of changes in HSE legislation and codes of practice.

· Responsible for providing clarifications and reminders during HSE meetings with staff and contractors.

· Preparing monthly statistics reports and updating statuary and legal compliance register.

· Establishing site emergency response plan for urgent and safe site evacuation.

· Training staff in relation to Health and Safety policies, practices and procedures.

· Ensuring effective workplace safety training to employees including respiratory protection, confined space, excavation safety, and fall protection among others.

· Investigating workplace injuries to identify root cause and casual factors and recommending corrective actions to prevent future occurrences.

· Verifying safety precautions stipulated on work permits, assessing risks and job safety.

· Developing check list and work permit systems for critical jobs.

· Evaluating workplace industrial hygiene needs, monitoring CO, heat stress and dust/silica.

· Conducting emergency drills on weekly and monthly basis.

· Identifying site hazards, non-compliance, corrective and preventive actions and bringing them to the immediate attention of site supervision (and record).

• Assessed marketing copy, art comps and final designs and compared with established specifications.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Developed network of related professionals to open up business opportunities.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Set up, completed and tracked customer surveys for local, regional and national campaigns.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Transformed corporate website and social media platforms to better engage customers and promote sales.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Engaged with customers to build business relationships.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Researched, analyzed and projected market data for potential markets.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Verified work aligned with service levels agreed and client requirements.

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Completed daily outbound calls, up to 50 hours per day.