Rida Arooj
Dubai,UAE
Summary
A highly skilled professional Team Leader with expertise in financial markets for 8+ years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Team leader
Communik Marketing LLC
Dubai, UAE
05.2024 - Current
- Guided staff through change management processes, minimizing disruption to operations.
- Oversaw daily operations, ensuring efficiency and consistency in work output.
- Organized sales training courses, resulting in improved team performance.
Corporate Customer Service Officer
Meezan Bank Ltd
Lahore, Pakistan
08.2021 - 04.2024
- Engage with corporate clients through regular communication and tailored solutions, ensuring alignment with their strategic objectives.
- Managed all branch processes including Cash handling, Account transfers, RTGS, clearing, Remittance and Account opening in accordance with AML/CFT and proper compliance.
- Facilitate exceptional customer service by addressing inquiries related to CRM for corporate customers
Bancassurance Sales officer
Jubilee Life Insurance
Lahore, Pakistan
11.2020 - 07.2021
- Promote and sell insurance products to bank customers, including life insurance, health insurance, and property and casualty insurance as per SOP.
- Identify potential customers by analyzing banking transactions, account data, and customer profiles.
- Generate leads through networking, referrals, and outreach activities, such as seminars and community events.
Assistant Banking Officer
National Bank of Pakistan
Lahore, Pakistan
06.2020 - 10.2020
- Assisted customers with processing deposit and withdrawal requests.
- Reviewed client transaction history to ensure accuracy.
- Facilitated bill payment transactions for clients.
Bank Insurance Sales Officer
National Bank of Pakistan Lahore
Lahore, Pakistan
07.2019 - 05.2020
- Identified Customer needs and developed a customized Solution
- Generated leads through networking, cold calls and email campaign
- Developed a comprehensive understanding of Bank products and services
Administration coordinator
Bisma Science School & Academy
Lahore
09.2015 - 04.2018
- Assist in managing business development and implementation for treasury and derivative reporting systems.
- Coordinate with staff and parents daily to assess and measure risk exposures against compliance guidelines.
- Collect payments effectively and address bank security issues.
Education
MPhil - Mathematics
University of the Lahore
Lahore /2023 - /2025
M.Sc - Mathematics
University of the Punjab
Lahore /2018 - /2022
B.Sc - Double Math
University of the Punjab
Lahore /2015 - /2018
Doctor of Philosophy - Mathematics
Virtual University of Pakistan
Lahore /2026 -
Skills
- Interpersonal and communication skills
- Financial markets knowledge
- Analytical and problem-solving abilities
- Goal setting
- Financial analysis and risk assessment
- Time management and organization
- Policy implementation
- Decisive decision-making
- Customer relationship management
- Training and development
- Sales strategies
Certification
- Branch Banking training certified
- Islamic Banking Shariah Certified
LANGUAGES
English
Fluent
Urdu
Native
Punjabi
Fluent
French
Elementary
REFERENCE
WILL BE FURNISHED ON DEMAND
SOCIAL APTITUDE & DISTINCTIONS
- Logistic Manager of Math Department in MAO College (2020)
- Got 2nd position in poster competition organized by Math Department MAO College (2019)
- Event Organizer at MAO College (2019-2020)
- Event Organizer at Bisma Science School (2015-2019)
- Head girl of the worker welfare school Lahore (2011-2013)
Accomplishments
Awarded multiple certificates and recognitions for exceptional sales performance across consecutive quarters. Consistently exceeded sales targets and contributed significantly to business growth and customer acquisition.
Timeline
Team leader
Communik Marketing LLC
05.2024 - Current
Corporate Customer Service Officer
Meezan Bank Ltd
08.2021 - 04.2024
Bancassurance Sales officer
Jubilee Life Insurance
11.2020 - 07.2021
Assistant Banking Officer
National Bank of Pakistan
06.2020 - 10.2020
Bank Insurance Sales Officer
National Bank of Pakistan Lahore
07.2019 - 05.2020
Administration coordinator
Bisma Science School & Academy
09.2015 - 04.2018
MPhil - Mathematics
University of the Lahore
/2023 - /2025
M.Sc - Mathematics
University of the Punjab
/2018 - /2022
B.Sc - Double Math
University of the Punjab
/2015 - /2018
Doctor of Philosophy - Mathematics
Virtual University of Pakistan
/2026 -