ridhwan cp
Sharjah
Summary
Versatile and dynamic professional with a proven track record at Air Arabia, adept in process optimization and premium customer service. Excelled in leadership and team management, significantly enhancing operational efficiency. Skilled in quick learning and adept at fostering customer relationships, demonstrating exceptional technical expertise and soft skills in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Air Arabia, Sharjah International Airport
06.2021 - Current
- Handling the Check in,boarding and arrival procedures of passengers.
- Handled passenger documents, reconciled boarding pass and communicated last minute changes to the load controller.
- Coordinated with ramp agents, dispatchers and crew to ensure smooth departures.
- Initiate boarding at the gates following laid down boarding priorities announcement etc .
- Ascertain the handling requirements of various categories of passengers like wheel chair , unaccompanied minor etc.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrator
Al Khour Real Estate, UAQ
02.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared real estate forms, documents and listings.
- Processed residential contract renewals through government portals and prepared engagement letters and proposals.
- Prepare checks for tenants at the time of contract renewal.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Airport Management And Customer Care -
Aptech Aviation Academy
INDIA Karnataka 07-2019
BBA - Commerce
ICLBAT
Ajman, United Arab Emirates06-2018
Skills
- Leadership and Team management
- Operation management : Process optimization, Compliance with aviation standards ,Time management
- Soft skills for Aviation operation environment
- Customer Engagement : Relationship building ,Compliant resolution, Premium Customer Service
- Technical Expertise
- Quick learner
Certification
- Altea Management
- Airside safety
- Passenger and Baggage Handing
- Avation Security Awareness
- Dangerous Goods Regulations(DGR) CAT 9,11&12
Languages
English
Hindi
Malayalam
Arabic
Timeline
Customer Service Agent
Air Arabia, Sharjah International Airport
06.2021 - Current
Office Administrator
Al Khour Real Estate, UAQ
02.2020 - 02.2022
- Altea Management
- Airside safety
- Passenger and Baggage Handing
- Avation Security Awareness
- Dangerous Goods Regulations(DGR) CAT 9,11&12
Airport Management And Customer Care -
Aptech Aviation Academy
BBA - Commerce
ICLBAT
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