RIDWAN SHITU
Toronto
Summary
Energetic Field Service Engineer with 12-year background performing technical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
Masar Al Shoug Project Management
Dubai, UAE , Dubai, United Arab Emirates
Dec.2021 - Jul.2024
- Commissioning of evaporator and Crystallizer units by ensuring process equipment and control system perform as per specifications.
- Proactive support during engineering design and commissioning of thermal systems
- Participating in P&ID reviews, Model Review, Engineering Designs meetings and safety in design reviews to ensure accessibility, maintenance and operation of process equipment.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined Evaporator and Crystallizer, generate reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled water treatment machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Developing and delivering classroom, handson training regarding the operation and maintenance of process equipment
Environmental Health and Safety Engineer
Al Firas General Contracting
2020.12 - 2021.12
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Streamlined reporting processes by developing user-friendly tools for tracking safety metrics and incident data.
- Increased employee awareness of environmental regulations by creating engaging training materials and delivering informative presentations.
- Conducted thorough reviews of incident reports analyzing trends to identify recurring issues and recommending appropriate preventative measures.
- Evaluated existing policies and procedures identifying areas for improvement and implementing changes that resulted in better overall safety performance.
- Provided technical expertise during project planning phases to ensure that environmental health considerations were incorporated into designs from the outset effectively reducing potential risks later on in the process.
- Managed hazardous materials inventory, ensuring proper storage, labeling, handling, and disposal procedures were followed consistently.
Environmental Health and Safety Officer
Al Rakha Group
2020.07 - 2020.12
- Optimized waste minimization strategies by identifying opportunities for recycling or reuse within company operations.
- Streamlined internal reporting processes related to environmental performance metrics, enabling more efficient decision-making based on data-driven insights.
- Developed comprehensive spill response plans, ensuring quick and effective containment of hazardous materials in the event of an accident.
- Improved employee awareness of environmental responsibilities by developing targeted training programs and materials.
- Led cross-functional teams responsible for addressing complex environmental challenges while maintaining a focus on sustainable business practices.
- Reduced environmental risks by implementing comprehensive health and safety plans for site operations.
- Enhanced workplace safety by conducting regular audits and identifying areas for improvement.
Environmental Health and Safety Officer
Construction General Contracting House
2018.11 - 2020.07
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Fostered a culture of safety by regularly communicating with employees about best practices, recent incidents, and ongoing initiatives within the Environmental Health and Safety department.
- Developed strong relationships with relevant government agencies to facilitate collaboration on matters concerning environmental compliance and public safety.
- Trained employees in proper handling of hazardous materials, minimizing potential accidents and injuries.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Provided new-employee health and safety orientations and developed materials for presentations.
Field Service Technician
InOut Concept General Trading
2015.09 - 2018.11
- Installation and commissioning of new Evaporator and crystallizers and explaining operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
Bachelor of Technology - Chemical Engineering
Ladoke Akintola University of Technology
Ogbomosho, Nigeria11.2008
Skills
- Remote Support
- Troubleshooting and repair
- Equipment Installation
- On-Site Support
- Customer Service Management
- Equipment installation and repair
- Technical Support
Timeline
Field Service Engineer
Masar Al Shoug Project Management
Dec.2021 - Jul.2024
Environmental Health and Safety Engineer
Al Firas General Contracting
2020.12 - 2021.12
Environmental Health and Safety Officer
Al Rakha Group
2020.07 - 2020.12
Environmental Health and Safety Officer
Construction General Contracting House
2018.11 - 2020.07
Field Service Technician
InOut Concept General Trading
2015.09 - 2018.11
Bachelor of Technology - Chemical Engineering
Ladoke Akintola University of Technology
Similar Profiles
Mohammad BahaaMohammad Bahaa
Concrete Sector Manager at Al-Masar Al-Hadeth Co. Ltd.Concrete Sector Manager at Al-Masar Al-Hadeth Co. Ltd.
Jefferson Stiven Londono GuzmanJefferson Stiven Londono Guzman
Safety and Security Manager at Al Masar Recruitment serviceSafety and Security Manager at Al Masar Recruitment service
Jayanth Shankara NarayanaJayanth Shankara Narayana
Marketing Specialist at Almas Al Fain Project Management Services Est.Marketing Specialist at Almas Al Fain Project Management Services Est.