Rihab Hamdan

Business Management Skills: Full understanding of basic business principles, such as budgeting, financial planning, and strategic decision-making.

Product Sourcing and Procurement: Knowledge of how to find unique and appealing souvenir products, as well as the ability to negotiate with suppliers and maintain good relationships with them.

Marketing and Promotion: Very good skills in creating effective marketing strategies to attract tourists and local customers, including online and offline marketing tactics.

Customer Service: Always focused on providing excellent customer experiences, including understanding the needs and preferences of tourists and ensuring their satisfaction.

Knowledge of Local Culture: Have good understanding of the local culture and tourist preferences to offer souvenirs that are relevant and appealing to visitors.

Inventory and Supply Chain Management: Ability to manage inventory, track sales trends, and optimize supply chain processes to ensure consistent availability of products.

Entrepreneurial Spirit: willingness to take calculated risks, innovate, and adapt to new market trends and customer demands.

Legal and Regulatory Knowledge: Awareness of local business regulations, permits, and requirements for operating a retail business in the chosen location.

• Assist passengers with self-service check-in and Inspect/verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM) and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and quarantine as required
• Make public address announcements as required
• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all UAE legislation as well as airport authority and carrier security requirements
• Comply with DXB airport Standard Operating Procedures (SOP's)
• Maintain the highest standards of safety and security at all times
• Worked on the following Airline airport systems: DMACS (PA, XY, RB) - ALTEA (ME, SV, LH, AF, KLM, UK, PS, D8) - NAVITER (SG, 6E)

• Administer employee files and records in order to ensure accurate payment of benefits and allowances
• Supervise administrative services within the office
• Establish and carry out departmental or organizational goals, policies and procedures
• Direct and oversee an organization's financial and budgetary activities
• Manage general activities related to making products and providing services
• Innovate by applying new technologies in the workplace
• Consult with other executives, staff and board members about operations
• Negotiate or approve contracts and agreements
• Identify places to cut costs and to improve performance, policies and programs

• Receive customer's requests by telephone or mail, analyze requests, provide information required or route to the proper person involved
• Train, explain tasks, and assist in the solution of problems
• Prepare and forward preliminary paperwork to Returns and Replacements on problem orders and gifts not received

• Promoter at Liberty on the wide variety of Chevrolet Cars
• Sales/Promoter at Panasonic on various products (TVs, Cameras, Plus Cards) for 1 year
• Promoter for Toshiba in DFC (Dubai Festival City) for their wide range of LCDs and TVs
• Hostess in Shopper during GITEX 2010 for Etisalat Services and Products
• Hostess in MOE for Etisalat E-life Show presenting services offered by this product
• Hostess in Union Station representing RTA (Regional Transportation Authority) during Metro Dubai Event
• Promoter in MOE presenting various Etisalat Dongles with their corresponding plans
• Sales/Promoter in DCC (Deira City Center) for Jacky's Shop on the wide variety of dell laptops and accessories
• Sales/Promoter in Jumbo 2008 for Lenovo Laptops during Gitex Technology Week