Omnia Emara

Work History

01.2024 - Current

Pre-admits patients by receiving bookings, confirming physician privileges, interviewing patients, and entering data
Provides information on hospital policies, admission times, room options, and services
Secures payments by verifying insurance and approvals, and notifying the accounts department
Prepares admission folders with necessary paperwork
Greets and receives patients by conducting interviews, confirming information, obtaining signatures, and handling payments
Verifies patient identity and ensures their arrival to the assigned area
Admits emergency and maternity patients by gathering information from family members
Provides public information on procedures and regulations
Adheres to professional standards and completes related tasks to support the hospital’s mission.

Danat El Emarat Woman and Children, Mubadala Health

09.2017 - Current

UAE, Abu DhabI
Ensures and provides excellent customer service
Issuing newborn birth certificates
Manage large amounts of incoming call
Communicate and coordinate with internal department
Provide feedback on the efficiency of the customer service process
I use TAMM, YASASII and Microsoft Office for client communication and responding to customer inquiries
Increased customer happiness by working on the development of an easy-to-use service system in TAMM
Created convenient service options to help customers have faster and easier experiences
Helped clients start their businesses by using online government services to create licenses and legal paperwork
Check-In/Check-Out to Manage the check-in and check-out process efficiently, handling reservations and payments.

Danat El Emarat Woman and Children, Mubadala Health

Abu Dhabi

10.2015 - 09.2017

Greets patients and visitors, responds to questions/concerns and directs them to appropriate location
Provides on-going communication with clinical staff regarding patient status
Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required
To give adequate explanation to the patients about doctor’s profiles / procedures / charges etc
And care
With hospitality during their waiting time
Problem Resolution Handle guest complaints or issues promptly and professionally, ensuring satisfaction
Directing the patients to the doctor’s chamber / laboratory / pharmacy etc
The steps he / she should do until invoicing / bill payment
Make follow-up appointments, confirmation / rescheduling of appointments
Screen telephone calls
Take messages for staff and providers, properly transfer telephone calls, make patient reminder calls etc
As a routine in the front-desk.

Etihad Airways

06.2013 - 09.2015

Nile Badrawy Hospital

Cairo

08.2010 - 09.2013

Provides executive, administrative, and development support to the CEO
Assists the CEO with daily administrative duties and completes a broad variety of administrative tasks that includes managing an active calendar of appointments; composing and preparing correspondence; agendas, and compiling documents for meetings
Manage CEO calendar and set up meetings
Meeting and greeting visitors as per the CEO diary schedule
Communicate positively and professionally with internal staff at all levels as well as external visitors
Communicate with the general staff on the President/CEO’s behalf - Drafts reports, proposals & prepares and coordinates oral and written communication
Maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off-site to support the President’s agenda.

Nile Badawi Hospital

08.2010 - 09.2013

Egypt, Cairo provides executive, administrative, and development support to the CEO
Assists the CEO with daily administrative duties and completes a broad variety of administrative tasks that includes managing an active calendar of appointments; composing and preparing correspondence; agendas, and compiling documents for meetings
Manage CEO calendar and set up meetings
Meeting and greeting visitors as per the CEO diary schedule
Communicate positively and professionally with internal staff at all levels as well as external visitors
Communicate with the general staff on the President/CEO’s behalf - Drafts reports, proposals & prepares and coordinates oral and written communication
Maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off-site to support the President’s agenda.