Riham Adil

Represented the company as the face of its social media platforms and at global events.
As Customer Service Representative:

• Handled customer inquiries through inbound and outbound calls, including managing IG leads.
• Processed customer orders with proper documentation.
• Managed 50+ customer calls daily.
• Provided monthly feedback to enhance operations.

As Supervisor:

• Supervised kiosk operations across multiple mall branches.
• Monitored team performance, guided staff, and resolved issues to ensure excellent customer service.
• Acted as liaison between kiosks and head office.
• Delivered regular performance reports and suggested improvements for kiosk operations.

• Handled inbound calls, addressing customer concerns, inquiries, and subscription requests.
• Conducted on-site evaluations and internal audits to ensure service quality and compliance.
• Managed over 100 customer calls daily.
• Enhanced customer satisfaction through a positive, solution-oriented approach.
• The was position discontinued due to ongoing conflict in Sudan.

• Supported graduating students by managing data entry tasks for their graduation projects.
• Assisted in organizing and maintaining project records to streamline submission processes.