Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Languages
Certificates
Timeline
BusinessAnalyst

Riham Elsayed Gad

Relationship Manager
Dubai, Abu Dhabi,United Arab Emirates

Summary

I'm looking forward to working in a multinational bank, Excellent leadership, communication, team building, strategic planning, and problem-solving skills, and love working in groups or individually. I'm an ambitious hard worker who loves to work in a team and show significance in my place. Dynamic Relationship Manager holding +10 years of experience in key account management. Builds customer retention and contract renewals with a comprehensive engagement strategy. Plans and budgets to hit revenue targets through a large client portfolio. Steadfast professional with comprehensive management experience and interpersonal skills. Demonstrates integrity and good work ethics in dealing with customers. A goal-oriented individual seeking to gain work experience and apply leadership skills. Possesses strong objectives to serve customers, renew contracts, and preserve trusting relationships. Flexible to work in fast-paced environments. Highly skilled Relationship Banking Manager supporting viable customer solutions for high-performing business operations. Highly organized Relationship Banking Manager offering effective financial strategy to consistently meet business needs. Skilled in data management and analysis for astute risk reduction and improved banking operations. Diligent Relationship Banking Manager, effectively identifying and resolving customer difficulties to best meet business objectives. Expert data analysis and risk reduction strategies are used to achieve high-performing, fair customer outcomes. Self-disciplined student seeking experience as a Relationship Manager Exudes a high level of professionalism and productivity. Self-driven and motivated to go the extra mile to serve and assist customers. Relationship manager with +10 years of Business Banking industry experience. Analyses customer data to target resources and drive engagement. Delivers compelling presentations and product demonstrations in person and online. Proactive Relationship manager with a solid background in financial analysis, budgeting, and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Overview

21
21
years of professional experience
1
1
Certification

Work history

SME's Relationship Manager

Mashreq Bank Egypt
10.2022 - Current
  • Maintain a professional and business-like appearance
  • Liabilities sales across the corporate sector
  • Generate new customers
  • Manage client's relationship in a way to achieve set targets
  • Identify new products and services to meet client's needs and requirements
  • Responsible for all operation processes and business development
  • Marketing Cash management, liability, and Trade finance products such as LCs, IDBC, and any product related to global trade business
  • Tailor Trade and Cash Management structures to fit with client needs
  • Increase the profitability of the liability portfolio and the ancillary trade business.

Global Trade Senior Officer

06.2015 - 09.2022
  • ADCB-E Bank Egypt, Responsible for all operation processes at the branch and business developmentliabilities sales across the corporate sector, manage clients' relationships in a way to achieve set targets
  • Identify new products and services to meet clients' requirements and needs, supervise clients' complaints and service recovery process, the marketing process for liability and trade finance units and coordinating with other business units to improve the profitability of the liability portfolio and the ancillary trade business, tailor trade and cash management structures to fit with the client's needs, track and monitor defects in the client's trade finance activities, identify the reasons and suggest corrective action for recovery, handling all problems and ensuring customer satisfaction, generating new customers,identify customer requirements & and needs suggest solutions coordinate corporate sales to achieve the target during big companies and finally help my manager in preparing daily and monthly sales planning, making their appraisal and reports to inform our top management.

sales agent

10.2014 - 06.2015
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management.

Banking Sales Representative

ABK
01.2013 - 01.2014
  • Bank Egypt) as a Personal, Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up on customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management.

Personal Banking Sales Representative

Audi Bank Egypt
01.2011 - 07.2011
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up on customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management.

Personal Banking Sales Representative

HSBC Bank Egypt
11.2008 - 10.2010
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management.

Personal Banking Sales Representative

Citi Bank Egypt
10.2002 - 01.2004
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target during big companies and finally help mymanager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management.

Education

Management & Information Systems

Suez Canal University
2002

Skills

  • Computer skills: Excellent
  • Microsoft office (word, access, PowerPoint)
  • Knowledge of operating systems (Windows)
  • Mail and correspondence (outlook)
  • Customer Service Skills
  • People management
  • Teamwork and interpersonal skills
  • Effective selling skills
  • Interpersonal Scope of Skills
  • Ability to improve current knowledge and skills
  • Business continuity planning
  • Business development
  • Salesforce
  • Process improvement
  • Customer service
  • Mutual funds and liabilities
  • Financial planning
  • Insurance decisions
  • Stock market understanding
  • Investment Planning
  • Savings accounts
  • Investment advice
  • Business banking sales
  • Customer service and satisfaction
  • Financial needs analysis
  • Customer retention
  • Loan assessment
  • Portfolio management

Certification

  • Certified Treasurer Professionals CTP from AFP Knowledge Studies and waiting for the certificate.
  • SME Practitioner-Frankfurt School in progress.
  • General English course level from Sadat Academy.
  • Effective Selling Skills.
  • How to Develop a Marketing Plan Fundamentals of Marketing.

Additional Information

  • .

Languages

Arabic
Native
English
Upper intermediate

Certificates


• SME Practitioner-Frankfurt School in progress.

• Certified Treasurer Professionals CTP from AFP Knowledge Studies and waiting for the certificate. 

• General English course level from Sadat Academy. 

• Effective Selling Skills. 

• How to Develop a Marketing Plan. 

• Fundamentals of Marketing. 

• Customer Service Skills. 

• People management. 

• Teamwork and interpersonal skills. 

• Effective selling skills.

Timeline

SME's Relationship Manager

Mashreq Bank Egypt
10.2022 - Current

Global Trade Senior Officer

06.2015 - 09.2022

sales agent

10.2014 - 06.2015

Banking Sales Representative

ABK
01.2013 - 01.2014

Personal Banking Sales Representative

Audi Bank Egypt
01.2011 - 07.2011

Personal Banking Sales Representative

HSBC Bank Egypt
11.2008 - 10.2010

Personal Banking Sales Representative

Citi Bank Egypt
10.2002 - 01.2004

Management & Information Systems

Suez Canal University
Riham Elsayed GadRelationship Manager